2nd Line Engineer

Our Client:

Our client supports over 250,000 end users across 1,100 sites, providing network connectivity to a range of critical defence services across the UK.

They are committed to technology innovation and have a long and proud history of supplying digital solutions that provide secure, scalable and cutting-edge services to enhance the UK’s critical infrastructure.

Your Role:

You will be the face of our client on their client’s sites, where you will be working on large, complex technology environment to support users, identify and resolve issues as they arise and work on long term improvements to meet the changing business needs.

Responsibilities:

• Investigate, diagnose and fix IT related incidents that are assigned to you.
• Maintain documentation for incidents, permanent fixes. Develop and research long term options for new technologies to meet the changing business needs.
• Work closely with end users to advise, understand and update on current and longer-term IT issues and solutions.

Essential Experience:

• Worked in 2nd or senior 1st line support roles where you have managed and resolved IT issues independently.
• Excellent customer facing skills, being able to extract relevant technical detail, as well as updating and informing users in a professional and prompt manner.
• Technical knowledge covering a mix of the following: Microsoft Server, Active Directory, Backup systems and processes, Hyper-V / VMWare, SCCM, Group Policy Knowledge

Benefits:

• Ongoing training and certificates along with personal development plans.
• 25 days annual leave plus Bank Holidays.
• Pension contributions of up to 10%.
• Companywide incentive plan.
• Flexible benefits such as additional holidays, life assurance.

Next Steps:

Due to the sensitive environments, where you will be based for this position, you will need to pass significant security clearance checks to be considered.
To arrange a call to discuss this position in more detail please apply or email your CV to (url removed) .