Deskside Support Technician (Manchester Area)

🔧 Deskside & Technology Support Analyst (Contract) – Manchester 🔧

📍 Location: Manchester (on-site, 5 days/week)

📅 Duration: 6 months (ASAP start)

💷 Rate: £35/hour (Inside IR35, on payroll)

🛡 Clearance Required: Active SC Clearance

My client is seeking a highly motivated Deskside & Technology Support Analyst to join their team in Manchester. This is a site-based temporary role supporting end-users and managing 2nd line technical support within a fast-paced, professional environment.

What you’ll do:

• Manage and resolve all 2nd line incidents and requests in line with SLAs

• Troubleshoot desktop computing and telephony issues

• Deploy, track, and maintain IT hardware and assets

• Provide regular updates to users and escalate issues as needed

• Set up new sites or projects in the local region

• Maintain equipment rooms and conference facilities

• Act as an escalation point and support other team members

• Use ServiceNow for stock and ticket management

• Support the Desk Side Team Lead and provide holiday/absence cover

What we’re looking for:

✔ Minimum 4 years' experience in corporate IT support

✔ Strong customer service and problem-solving skills

✔ Experience exceeding Service Level Agreements

✔ Technical understanding of desktop infrastructure and services

✔ Working knowledge of Excel and data analysis

✔ Valid UK driving license (travel required across other offices)

Nice to have:

➕ Microsoft Certification

➕ ITIL V3/4 Foundation

➕ Experience with ServiceNow

➕ Prior customer service experience