Information Technology Support Engineer (Ipswich)

IT Support Engineer (2nd/3rd Line) – Nuclear Site Support

Role Overview:

This is a hands-on 2nd/3rd line support role for a highly secure nuclear facility, ideal for a seasoned Infrastructure Engineer with broad technical expertise, especially in Microsoft technologies, virtualization, and end-user computing (EUC). The successful candidate will be instrumental in maintaining, supporting, and enhancing critical IT services on-site, drawing from a deep background in server builds, virtual environments, SCCM, patching, and EUC deployments.

Key Responsibilities:

• Operational Support in a Regulated Environment:
• Provide direct technical support for outage events, infrastructure updates, and operational continuity. Support mission-critical systems and respond to incidents swiftly within a high-security, high-regulation environment.
• 2nd/3rd Line Incident Resolution & Infrastructure Support:
• Resolve escalated IT incidents across a wide range of systems, including Windows Server (2008R2–2019), Microsoft 365, VMware, and VDI platforms. Troubleshoot and optimize infrastructure configurations and applications.
• End-User Computing (EUC) Deployment & Lifecycle:
• Execute desktop/laptop imaging, OS and application deployments, endpoint security, and Intune/SCCM patch automation in line with site policies.
• Virtualization and Infrastructure Projects:
• Assist with ongoing infrastructure upgrades, including ESXi host builds, VDI implementation (Horizon), and server migrations. Leverage VMware vSphere, Vcenter, and Hyper-V to manage VM lifecycles.
• Asset and Configuration Management:
• Maintain up-to-date asset inventories and system configurations in alignment with my client’s ITIL-based governance frameworks.
• Collaboration and Documentation:
• Work alongside architects, stakeholders, and vendors. Create and maintain technical documentation (build guides, SOPs, and process flows).

Ideal Profile / Skills Required:

• Broad Experience: 5+ years in IT across infrastructure engineering, support, and project implementation within government, energy, and defense sectors.
• Systems & Server Expertise: Microsoft Server (2008R2 to 2019), Active Directory, Group Policy, DNS/DHCP, Exchange 2016, SCCM/MECM, Powershell scripting.
• Cloud & Identity: Azure AD, O365, ADFS, Intune, and basic Azure management experience.
• Virtualization: skills with VMware vSphere (6.5–8), VDI (Horizon, AppVolumes), Hyper-V, VMM. Experience building out full environments from scratch.
• Networking & Security: Familiarity with switching, routing, TCP/IP, endpoint encryption (McAfee EPO), Nessus vulnerability remediation.
• Tools & Automation: SCCM, Intune, WSUS, App packaging (PSADT), SQL, Robocopy, and compliance reporting.
• ITIL Framework: Working knowledge of service management and SLA-driven environments.
• Hardware Proficiency: Strong break/fix skills with HP, Dell servers and workstations; experience with routers, switches, printers, and thin clients.

Additional Information:

• This role is site-based at a secure nuclear facility and requires adherence to stringent safety, operational, and data handling protocols.
• Applicants must be proactive and self-driven , capable of working both independently and in collaboration with multi-disciplinary teams, including client stakeholders and third-party vendors.
• Experience in military, defense, or critical national infrastructure environments is highly desirable.