Scheduling Administrator

• Role: Scheduling Coordinator/Administrator 
• Start date: ASAP
• Duration: 6 months +
• Pay rate: £14 p/h + £2 p/h holiday pay
• Location: Riverside Way, Watchmoor Park, Camberley, Surrey GU15 3YL
• Working hours: Monday – Friday 9:00 – 17:00

Overview:
We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.

Requirements:

• Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky).
• Confident telephone manner and strong interpersonal skills.
• Ability to work in a fast-paced, high-volume environment.
• Experience using ticketing or scheduling tools – Remedy experience preferred.
• Strong organisational and time-management skills.

Key Responsibilities:

• Use the Remedy ticketing system to manage and update customer cases.
• Schedule engineers to visit customer properties to replace routers.
• Make outbound calls to customers to confirm availability and arrange suitable appointment times.
• Liaise between customers and field engineers to ensure smooth and timely job completion.
• Update records accurately and maintain clear communication with the wider project team.

Additional Information:

• Majority of the work involves outbound calling to customers.
• Full training will be provided on project-specific systems and processes.
• This role may involve shift work depending on project demands.

For more information on this role, please contact Scarlet Wilson.