Senior Account Manager

Senior Account Manager - Data & AI Consulting

£100-120k + on target bonus

Camden / Hybrid

The Senior Account Manager will be responsible for managing and growing existing enterprise customer accounts while ensuring exceptional client engagement and delivery governance.

The role will focus on two primary objectives:

• Maintaining and growing existing account revenue
• Farming and expanding opportunities within existing customer accounts

This is a highly client-facing role requiring regular onsite engagement with customers (minimum 3–4 days per week) and the ability to manage multiple enterprise accounts simultaneously.

Key Responsibilities:

Account Growth & Farming

• Own and manage strategic enterprise customer accounts
• Maintain and grow annual account revenue targets
• Identify farming opportunities across existing customer landscape
• Drive cross-sell and upsell opportunities across Data, AI, Analytics, Cloud, and Managed Services
• Develop and execute account growth strategies and quarterly account plans

Client Relationship Management

• Build trusted relationships with CIOs, CDOs, CTOs, and senior stakeholders
• Conduct governance meetings, executive reviews, and QBRs
• Manage customer escalations proactively and professionally
• Ensure high levels of customer satisfaction and long-term partnership growth

Delivery Oversight & Governance

• Work collaboratively with delivery teams to ensure successful programme execution
• Monitor project health, risks, delivery quality, and stakeholder feedback
• Ensure strong governance and communication across accounts

Key Performance Indicators Weighting

• Existing Account Revenue Growth - 40%
• Farming / New Opportunity Growth - 35%
• Margin & Revenue Realisation - 15%
• Client Satisfaction & Governance - 10%

Skills & Experience Required

• Experience in Account Management, Client Partner, Customer Success, or Enterprise Sales roles
• Proven experience managing and growing enterprise accounts within IT Consulting, Data & AI, Analytics, Cloud, or Digital Transformation services
• Strong commercial and account management capability
• Excellent stakeholder management and communication skills
• Ability to engage confidently with C-level executives