Senior Product Analyst 1316

Role Title: Senior Product Analyst – IT
Reports to: Product Owner
Location: Warwick (1 day per week in-office)
Contract Type: Inside IR35
Rate: £500/day

Overview

A leading UK-based technology and services organisation is seeking an experienced Senior Product Analyst to join its IT team. This role is essential to the stability, configuration, and ongoing enhancement of the organisation’s Oracle E-Business Suite (EBS) platform, with a strong focus on Financials and Supply Chain modules.

This position plays a key role in third-line support and the delivery of configuration-based changes, while ensuring alignment with ITIL standards and continuous improvement initiatives. You will work collaboratively across internal teams and third-party suppliers to ensure the ERP system delivers strong user experience and maximum business value.

Key Responsibilities

• Provide expert-level 3rd line support for Oracle EBS applications, with an emphasis on Financials and Supply Chain.
• Translate business requirements into technical specifications in collaboration with Product Owners and Business Analysts.
• Design, test, and implement system changes and enhancements.
• Manage system configuration and data setup within the Oracle ERP platform.
• Document system configuration, processes, and data mappings to support business operations and knowledge transfer.
• Liaise with third-party vendors to manage incidents and service requests in line with SLAs.
• Ensure all business requests and incidents are logged and tracked using internal ITSM tools.
• Ensure ERP data handling practices are compliant with GDPR and other regulatory requirements.
• Contribute to the development and maintenance of knowledge bases to support future onboarding and training.
• Maintain a proactive and flexible approach to problem-solving and technical support activities.

Essential Skills & Experience

• Significant hands-on configuration experience with Oracle E-Business Suite R12, specifically:
• Financials (AP, AR, GL, Fixed Assets)
• Supply Chain
• iProcurement
• Purchasing
• Time and Labour
• Warehouse Management
• Project Accounting
• Strong understanding of Oracle ERP system architecture and data flows.
• Experience working in service-level driven environments with clear SLA targets.
• Proven track record in application lifecycle management within an ITIL framework.
• Excellent problem-solving, analytical, and documentation skills.
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to manage competing priorities and deliver to deadlines.

Desirable Skills

• Proficiency in Oracle SQL and PL/SQL
• Oracle EBS certifications in relevant modules
• ITIL Foundation certification

Contract Details

• Rate: £500 per day
• IR35 Status: Inside IR35
• Location: Warwick-based, with 1 day per week in the office