Technical Copywriter

• Technical Copywriter
• 6-month contract
• £300 - £400 p/d
• Remote working
• 3 – 4 days per week

Our client are a start-up broadband business, specialising in supplying gigabit-speed full fibre broadband to thousands of homes across the UK.

They’re currently in the midst of an exciting growth phase and require a Technical Copywriter to support on a range of projects.

 Job Purpose

• CX Comms
• Review and edit existing customer comms in Salesforce ensuring they are aligned with the brand, user-friendly, and up-to-date.
• Write engaging copy for new customer comms (e.g. service updates, product launches, customer journeys) as needed for both email and SMS.
• Support and maintain the crisis communication templates and support with creating urgent comms for the Customer Service team, ensuring tone, clarity, and consistency.
• Create social media captions and comment response templates.
• Provide copywriting support for adhoc projects and campaigns, ensuring messaging resonates with both internal stakeholders and external customers.
• Write paid advertising campaign and caption copy
• Work closely with the Content Specialist to draft and edit online blogs and ad hoc communications including letterheads.

Experience

• Candidates must be confident using Microsoft products including Teams, Outlook and Sharepoint
• Experience in the telecoms industry or a similar sector
• Familiarity with Salesforce
• Knowledge of advertising compliance, including ASA guidelines
• While a background in telecommunications is preferred, it is not essential.

Special Aptitudes

• Attention to detail. Precision in writing is key, you ensure your work is free of errors and accurately conveys the intended messaging
• Basic understanding of on-page SEO
• Adaptable, able to pivot writing style for different industries, products, and platforms
• Ability to manage deadlines and prioritise tasks effectively

Key Competencies/behaviours

• Clear and effective communicator
• Strong writing skills
• A flair for writing and creativity

For more information, please contact Scarlet Wilson.