Compliance and Risk Officer Complaints Apprentice
Role
Job duties include:
- Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently.
- Diagnose and provide support for our IT hardware and software, for new and existing users.
- Ensure all queries are logged and dealt with inside agreed SLA’s and analyse and report on trends.
- Produce and maintain documentation for upcoming and existing software releases.
- Ensure that a high level of customer service and support is provided to all internal and external customers.
- Reduce customer down-time, by use of workarounds and ultimately solutions/fixes.
- Ensure and major incidents are escalated to the appropriate person.
Training
Compliance and Risk Officer Apprenticeship Level 3.
Risk and compliance is a key department in any business. This apprenticeship is designed to give individuals in your organisation the knowledge they need to fully understand the implications in their team, organisation, and industry.
Ideal for those working within a, usually FCA, regulated environment, who are in the early stages of their career for spotting risk and compliance issues.
It is particularly beneficial for those individuals who need to understand frameworks, policies, and procedures to ensure your business runs effectively. Apprentices will also achieve a qualification from the International Compliance Association (ICA).
Apprentices will choose from the following Mandatory ICA qualification options: International Advanced Certificate in Anti Money Laundering, Advanced Certificate in Managing Fraud or International Advanced Certificate in Regulatory Compliance.
Also included in the apprenticeship:
- ICA Public Workshops.
- Optional Microsoft Specialist Skills.
- Application of skills.
- Development Sessions.
- Portfolio of Evidence.
- Professional Discussion.
- Interview.
For each module, learners benefit from attending small, scheduled online classes taught by a subject matter specialist. Each apprentice will also have access to online materials which they will be directed to use.. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.
Service Desk Technician, Engineer roles, DevOps, other areas of Tech support.
- Apprenticeship Standard
- Compliance and risk officer (level 3)
- Training Provider
- KAPLAN FINANCIAL LIMITED
- Working Week
- Job duties include: Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently. Diagnose and provide support for our IT hardware and software, for new and existing.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 12th July 2025
- Start Date
- Monday, 4th August 2025
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- Basic Maths GCSE or equivalent, grade 9/A* - 4/C (Essential)
- Standard English GCSE or equivalent, grade 9/A* - 4/C (Essential)
About the Employer
- Company
- Mortgage Advice Bureau
- Location
- Capital House, Pride Park, Derby, United Kingdom, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,000 a year
- Posted
- Company
- Mortgage Advice Bureau
- Location
- Capital House, Pride Park, Derby, United Kingdom, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,000 a year
- Posted