Business Admin Apprentice

A fantastic opportunity to work across both of Moss Grove surgeries, one being based in Kingswinford and the other in Kinver, whilst also undertaking a Business Admin qualification.

• Customer facing role
• Liaising with patients via telephone, email etc.
• To receive patients in a polite and courteous manner
• To facilitate the effective flow of patients through to GP’s/Nurses keeping patients fully informed at all times of delays etc.
• To deal with telephone appointment bookings/enquiries
• Maintaining confidentiality at all times within the reception area
• To ensure reception area are always left tidy at the end of each surgery
• To liaise fully with other receptionists at all times, updating them with any changes/problems regarding the appointments system
• To facilitate an efficient and effective computerised appointment system, reporting any problems to the assistant manager/reception manager
• To liaise with the assistant manager/reception manager regarding any foreseeable problems regarding GP appointment times/need for locums etc.
• To assist with any routine computer work during quieter periods as directed by the assistant manager/reception manager
• To assist in the running of the annual Flu/Covid vaccination campaigns
• Dealing with security of visitors to the practice by ensuring the visitors book is completed and that visitors' badges are given out appropriately and confidentiality forms completed
• To work as an effective team member
• Ensure computer security by logging out from the computer when not in use
• Keeping accurate records of any lost property
• Ensuring that all consent forms for student/registrar appointments are completed correctly
• To ensure a personal responsibility for information security and confidentiality at all times
• To work flexibly and assist with additional hours, as reasonably required, at busy times
• This position includes the need to be part of a late-night rota to cover extended hours surgery, as required
• Photocopying and laminating, as required
• Updating internal telephone numbers list
• Franking daily mail and taking to the Post Office
• Inputting patient data onto EMIS system from new registration paperwork and scanning onto EMIS system
• Ensuring all practice deductions are carried out in a timely manner

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• English GCSE, grade D/3 (Essential)
• Maths GCSE, grade D/3 (Essential)