Medical Receptionist Apprentice
VQ Solutions are looking for a medical receptionist to join Moss Healthcare. This fulfilling role includes supporting both reception and administrative teams, ensuring high-quality service to patients and providing vital assistance to the wider Practice Team.
Role
Medical Reception and Patient Services:
- Welcome and support patients in a friendly, professional manner
- Manage appointments, bookings and patient enquiries by phone and in person
- Support patients with care navigation and access to appropriate services
- Use digital systems such as Accurx to communicate with patients
- Maintain a welcoming, safe and organised reception area
- Handle incoming and outgoing post and correspondence
Practice Administration:
- Register new patients and maintain accurate patient records
- Process repeat prescription requests in line with practice procedures
- Monitor shared inboxes and respond to or action requests appropriately
- Complete scanning, filing, data entry and document management
- Support the processing of medical records and patient information
Working with the Practice Team:
- Support clinicians and colleagues by directing patient queries and requests appropriately
- Process new patient registrations and proxy access requests
- Enter and update patient information accurately and confidentially
- Work as part of the wider practice team to provide a safe, efficient and patient-centred service
- Support practice targets and quality standards where required
Training
- You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
- You will have a dedicated VQ Mentor and will also be supported internally by your manager
- During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
- The best part? All apprenticeship work will be completed during working hours
The majority of our apprentices secure full-time positions upon successfully completing their apprenticeship, with excellent opportunities for career progression.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- VQ SOLUTIONS LTD
- Working Week
- The surgery opening hours are 08:00 - 18:30. Shifts to be confirmed.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Friday, 11th September 2026
- Start Date
- Monday, 14th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Good time management
- Flexibility
- Ability to prioritise
- Enthusiasm
- Empathetic
Qualifications
- Maths and English GCSE, grade Minimum C/4 (Essential)
About the Employer
Moss Healthcare Harrogate
Moss Healthcare is a busy, patient-focused GP practice in Harrogate that has grown and evolved by combining high standards of modern medical care with a personal and friendly approach to patient service. Committed to delivering high-quality healthcare services to the local community, it provides essential, additional, and enhanced services under the NHS Personal Medical Services (PMS) Contract.