Account Manager
Account Manager | Canterbury, Kent (HQ)
This is a role for a dynamic Account Manager who will own a portfolio of 100 accounts, 20 of which will be high growth.
If you love owning relationships, spotting growth opportunities, and being the calm, competent person clients trust when things get technical... this one’s for you.
We are working with an award-winning Internet service provider who offer connectivity, digital voice, and managed network services. With Private Equity investment and big growth plans (including full fibre rollouts), we’re looking for an experienced, proactive Account Manager to help us scale without losing the service quality we’re known for.
What you’ll be doing:
You’ll take ownership of a portfolio of existing business customers - keeping them happy, retained, and growing.
✅ Build strong client relationships
- Be the main point of contact for your accounts
- Run regular check-ins + Quarterly Business Reviews
- Understand objectives, pain points, and connectivity needs
- Act as a trusted advisor (not just a “chaser”)
📈 Grow accounts
- Identify cross-sell / upsell opportunities across connectivity, voice, infrastructure, managed networks + security
- Create account plans that increase adoption + lifetime value
- Hit (and beat) revenue + retention targets
🛠 Make things happen internally
- Coordinate with technical teams to deliver new services smoothly
- Proactively monitor delivery and handle escalations
- Be the “voice of the customer”
What we’re looking for
- 2+ year in Account Management (ideally telecoms / ISP / tech)
- Ideally experiene with a similar portfolio of accounts (circa 100)
- Strong track record of B2B relationship management + growth
- Comfortable with connectivity / VoIP / managed services concepts (you don’t need to be an engineer - just not fazed by the detail)
- Great communicator: confident with stakeholders at all levels
- Organised, proactive, customer-first, commercially switched on