IT OT Support Engineer Nottingham

The IT OT Support Engineer is responsible for the configuration and maintenance for the IT Infrastructure and IT Applications deployed.

They will coordinate with Global teams as needed to enable this support at site. The Site IT OT support Engineer will also support the IT requirements for ITOT automation projects.

Job Purpose

To provide technical support and maintain of IT OT systems in compliance with guidelines and regulations, and company validation standards.

Ensure high availability of critical systems supporting manufacturing, laboratory, and quality operations.

Job Duties and Responsibilities:

Provide IT OT support for qualifications aligned with defined strategies (including GMP environments), on IT OT systems.

Laboratory support.

Implementation of IT hardware solutions and related infrastructure

Troubleshooting and research for analytical software applications and laboratory PC systems (level 2/3), and manufacturing equipment.

User administration and support for new tool deployments.

Regular liaison and collaboration with application and solution providers.

Assist in IQ/OQ/PQ documentation and execution for new OT systems.

Maintain system lifecycle documentation.

Ensure data integrity for regulated systems.

Implement and revise SOPs to conform with standards and policies

Support Patching & Updates of OT systems following guidelines.

Collaborate and provide support to other IT areas or Global IT teams

Ensure appropriate response to audit / IT Security assessment

Conduct system reviews (GMP systems) and backups.

Introduce / deliver enterprise end-user IT services/ solutions provided via global service portfolio in sites / countries

Routine reporting

Requirements and Knowledge:

• Good understanding of and motivation to work in regulated environments (GxP)

• IT knowledge is required

• English is mandatory

Education and Experience:

• Preferably a degree or equivalent experience in Computer Science, Telecommunications, Engineering, or a related field

• More than 2 years of experience working in a desktop support environment

Teamwork skills, but also capable of working independently while following established guidelines and procedures

Will actively engage with all areas and processes within the company

Nice to have:

• Experience in the pharmaceutical or similar industry, and in digitalization projects

Mandatory:

• English mandatory (required, spoken and written); Italian, Spanish or German is desirable, as the position is in an international environment

• Minimum of 2 years of experience in similar roles