ICT Coordinator

ICT Coordinator

Location: Swansea Head Office (with regular travel across South Wales)

Salary: £28,000 per annum

Hours: 37 hours per week - Monday to Friday office hours (between 9am and 5pm)

Contract: Permanent

Reporting to: Head of IT and Compliance

Join a charity that's redefining how support systems work - for people, communities, and the future.

At The Charity, we believe in sustainable wellbeing for all. That means creating systems that work with people, not around them. We're building communities rooted in connection, support, and opportunity - and we need your tech expertise to help make that happen.

We're looking for a proactive, driven, and tech-savvy ICT Coordinator to maintain and enhance the digital infrastructure that powers our organisation. If you're ready to take on a varied, meaningful role where your work directly supports transformative social change, this could be your next move.

What You'll Be Doing:

• Maintain core systems including Microsoft 365, Windows servers, Entra, Intune, phones and networks.
• Troubleshoot issues in partnership with our MSP to minimise downtime.
• Support colleagues with day-to-day tech challenges and onboard new systems smoothly.

• Lead on cyber-security protocols, backup regimes and disaster recovery planning.
• Manage secure access to email, files, and cloud services.
• Monitor MSP performance to ensure alignment with agreed standards.
• Provide hands-on training for staff on tools, systems, and best practices.
• Maintain clear and up-to-date user guides, FAQs and system manuals.

• Support IT projects, from system migrations to infrastructure improvements.
• Negotiate with external contractors and manage vendor relationships.
• Ensure services are delivered on time and within budget.

• Manage internal helpdesk system and ensure smooth coordination with the MSP.

What We're Looking For:

• At least 2 years in a busy ICT role within a similar organisation.
• Knowledge of Microsoft Active Directory, Entra, Intune.
• Ability to manage multiple projects and priorities.
• Clear communication skills with technical and non-technical audiences.
• Experience working with external contractors and MSPs.
• Confident working independently and as part of remote and in-office teams.
• A full UK driving license and access to a personal vehicle.

• Working towards or holding certifications such as CompTIA or Microsoft.
• Awareness of ICT trends, security best practices, and system optimisation.

Why Join Us?

At The Charity, we believe our people are our biggest asset. That's why we offer:

• Remote and flexible working
• 26+ days annual leave (plus bank holidays, rising with service)
• 6.5% employer pension contribution
• Strong focus on career progression - including funded training and mentoring
• The opportunity to work on innovative, mission-driven projects that make a real difference

If you're passionate about technology and want your skills to support meaningful change in communities across Wales, we'd love to hear from you.

Apply today and take the next step in your career - with a charity that's going places.