Customer Contact Specialist

Burnley

Temporary 6–12 month contract (subject to review)

£12.71 per hour rising to £14.27 per hour

Working Hours:

Monday to Friday, 37.5 hours per week (between 8:30am – 5:30pm)

Benefits:

• Generous annual leave (28 days rising to 36 days after 12 weeks)
• Hybrid working available (3 days in office) once fully trained and approved
• Excellent overall benefits package

Please note: A DBS check is required for this role

Mpeople Recruitment are currently recruiting for a Customer Contact Specialist to join a busy and supportive team based in Burnley. This is a fantastic opportunity for someone with strong customer service experience who thrives in a fast-paced, service-led environment.

• Handle incoming calls relating to technical queries and account issues
• Resolve customer concerns quickly and effectively
• Provide clear advice and guidance to customers
• Process payments securely over the phone
• Update and maintain accurate customer records on internal systems
• Proactively contact customers regarding account alerts
• Support troubleshooting and resolution of device-related issues
• Prepare and issue customer communications in line with GDPR requirements
• Carry out security checks during customer calls
• Maintain clear communication with customers and colleagues
• Close and manage alerts within internal systems
• Provide information to support reporting for management
• Carry out additional tasks as requested by your line manager

• Previous experience in a customer service or contact centre environment
• Confident using IT systems, including databases and Microsoft Office
• Strong attention to detail and accuracy
• Ability to remain calm and make decisions under pressure
• Excellent communication skills with the ability to handle challenging situations
• Well organised with the ability to prioritise workloads and meet deadlines
• A professional, flexible, and proactive approach
• Experience working to targets is desirable

Mpeople Recruitment are acting as an Employment Business on behalf of our client. Due to high application volumes, if you do not hear from us within 5 days, please assume your application has not been successful.