IT Support Technician

Are you an experienced IT Support Technician and have a strong passion for providing IT support to team members? Would you like to work for a very well established and forever growing award winning business? You will be valued as an individual within the business who continually support their staff, along with offering regular rewards. A fantastic company to work for and grow with. There is a salary of up to £27,000 plus good benefits.

The Role:

Provide technical assistance with computer hardware and software

Resolve issues for staff via phone, in person, or electronically

Log bugs and enhancement requests

Monitoring of server farms and perform general maintenance e.g. (File clearing)

Liaise with 3 rd  party suppliers to ensure issues are resolved quickly and efficiently

Perform hardware and software installations, configurations and updates as needed

Perform general maintenance functions on the companies ERP

Create and maintain tips and tricks solutions for online database and web sites

Provide introductory on-line & classroom training for company products

Resolve technical issues in a timely manner using available resources within the company or from third party support.

Create and write management reports using SQL, VBscript, PLSQL or other such products

About You:

Excellent customer service skills

Strong troubleshooting and critical thinking skills

Previous working experience in IT support for 2 year(s)

Working knowledge of Windows 10, Mac OS, Microsoft Office

Working knowledge of Veeam. VM Ware and Horizon preferred.

PLSQL, SQL, VBscript preferred

Benefits:

On site free car parking

Cycle to work scheme

Birthday off

33 days holidays including  bank holidays

Annual company bonus

Pension scheme

Mpeople are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion