IT Support Analyst

Location: Farnborough

Salary: £30,000–£35,000 + Benefits

My client is currently recruiting for a proactive and customer-focused IT Support Analyst to join their IT Team. This role is ideal for candidates with experience working within an IT department and a strong background in IT support or helpdesk environments.

You will be responsible for supporting internal employees on a daily basis and assisting with the maintenance, development and implementation of hardware and software across the business. The Support Team provides day-to-day management and issue resolution for all systems, including applications, desktop hardware, desktop operations and telecoms.

• Management of all faults, development requests and common business issues
• Project management of testing, purchasing and implementation of hardware and software
• Working as part of the Support Team within the Infrastructure Services function
• Resolving tasks, incidents and user operating issues through direct resolution
• Assisting in the development, implementation and delivery of systems and services in line with company requirements
• Ensuring all procedures relating to Support Centre service delivery are documented, maintained and monitored
• Undertaking heavy lifting of equipment on an ad-hoc basis (e.g. during office relocations)
• Transporting equipment between offices (full valid driving licence required)

• Private Medical Insurance (self-cover)
• Income Protection (75% of salary for up to 3 years)
• Life Assurance (4x annual salary)
• Critical Illness Cover (£50,000 lump sum)
• Pension Scheme (6% employer contribution / 3% employee contribution)