IT Support Analyst
Job Description
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IT Support Analyst
Location: Farnborough
Salary: £30,000–£35,000 + Benefits
My client is currently recruiting for a proactive and customer-focused IT Support Analyst to join their IT Team. This role is ideal for candidates with experience working within an IT department and a strong background in IT support or helpdesk environments.
You will be responsible for supporting internal employees on a daily basis and assisting with the maintenance, development and implementation of hardware and software across the business. The Support Team provides day-to-day management and issue resolution for all systems, including applications, desktop hardware, desktop operations and telecoms.
Key Responsibilities
- Management of all faults, development requests and common business issues
- Project management of testing, purchasing and implementation of hardware and software
- Working as part of the Support Team within the Infrastructure Services function
- Resolving tasks, incidents and user operating issues through direct resolution
- Assisting in the development, implementation and delivery of systems and services in line with company requirements
- Ensuring all procedures relating to Support Centre service delivery are documented, maintained and monitored
- Undertaking heavy lifting of equipment xkybehq on an ad-hoc basis (e.g. during office relocations)
- Transporting equipment between offices (full valid driving licence required)
Benefits Package
- Private Medical Insurance (self-cover)
- Income Protection (75% of salary for up to 3 years)
- Life Assurance (4x annual salary)
- Critical Illness Cover (£50,000 lump sum)
- Pension Scheme (6% employer contribution / 3% employee contribution)