Inside Sales Support

Inside Sales Support

Location: Wokingham

Salary: Competitive

Main Purpose of the Role

We are looking for a proactive and organised Inbound Sales Support Executive to support the sales team by managing inbound customer enquiries, renewals, billing queries, and account updates.

This role focuses on providing efficient support to both customers and Account Managers, ensuring queries are resolved quickly and accurately while maintaining excellent customer service.

Key Responsibilities

Manage inbound customer queries including billing, payments, renewals, and account updates

Respond to general product and pricing enquiries

Handle account renewals and upgrades

Manage and respond to a shared sales support inbox

Follow up on overdue renewals with customers

Liaise with finance to resolve billing discrepancies

Maintain accurate customer records in the CRM system (HubSpot)

Support the sales team with administrative tasks and account follow-ups

Maintain high response rates and customer satisfaction levels

Qualifications & Experience

At least 1 year of experience in sales support, customer service, or a similar role

A Levels, BTEC, or equivalent qualification

Degree level education is desirable but not essential

Preferred Experience

Experience working with subscriptions or renewals

Familiarity with KPIs or productivity tools

Exposure to SaaS or service-based businesses

Key Skills

Strong communication and customer service skills

Excellent attention to detail

Good problem-solving abilities

Strong organisation and time management

Experience using CRM systems and standard office software

Ability to work collaboratively within a team

Working Arrangements

Full-time – 37.5 hours per week

Hybrid working: 3 days in the office (Tuesday–Thursday) and 2 days from home