Installer

Installer

Location: Ascot / Field Based

Salary: £28,000 – £35,000

Hours: Monday to Friday, 9:00am – 5:30pm

We’re looking for a proactive and customer-focused Installer to join our team. This field-based role involves the professional installation, servicing, and support of hardware solutions, ensuring a seamless and positive experience for our clients.

This is a remote position with frequent travel to client sites across the UK. Regular attendance at our Ascot head office will also be required for training, meetings, and business needs. A clean, valid driving licence is essential.

• Carry out on-site technical support, installations, and repairs
• Document all service visits, including time, parts used, expenses, and corrective actions
• Manage and complete assigned service projects across the UK
• Collaborate with the Customer Enrichment Manager on projects and services
• Maintain up-to-date technical knowledge, including bulletins and maintenance reports
• Submit monthly QA reports
• Conduct PAT testing (if qualified)
• Keep loan stock equipment ready and functional
• Provide office-based technical support cover when needed
• Troubleshoot collaboratively with colleagues
• Support equipment setup and breakdown for trade shows and events
• Contribute ideas for service and hardware improvements
• Handle customer and internal data responsibly, in line with GDPR
• Operate in accordance with company values, policies, and procedures
• Perform other reasonable duties in line with the role

• Proven experience in installation and service roles
• Technical knowledge of monitors and PCs; Windows OS preferred
• Experience with CRM systems (Microsoft Dynamics CRM advantageous)
• Strong attention to detail, numeracy, and documentation skills
• Ability to remain calm under pressure and meet deadlines
• Highly organised and adaptable with good time management
• Independent, self-motivated, and proactive
• Strong communication and relationship-building skills
• Customer-first mindset with a solution-oriented approach
• Awareness of GDPR and data protection best practices