Collections Analyst

Pay: £28,000.00-£30,000.00 per year

Job description:

Job title - Collections Analyst

Department - Contact Centre BI

Reports to - Head of Contact Centre

Salary - £28k-£30k

Location -Sheffield, UK

Hybrid Role that requires three days of office attendance per week

Job functions

• Analyse current collections performance and make recommendations for improvement; including:

-SMS (business transmission and customer interaction)

-Email (business transmission and customer interaction)

-Website (business transmission and customer interaction)

-Chat (business transmission and customer interaction)

-Ai Agents interaction and performance

-Dialler systems (business transmission and customer interaction)

-Payments activity (online payments, bank transfers, card payments over the phone

-B2C Communications frequency and customer behaviour

-Peaking and troughing analysis of collections performance

-Payment types and pattern recognition

-On time payments and payplans

• Provide concepts to enhance collections performance

-Dialler campaigns

-Marketing communications

• Development and Monitor collection KPI’s (Recovery Rate, loan instalments, payplans, communications, gross efficiency etc.)
• Prepare daily, weekly, monthly, annual and other periodic reports, as well as other one-off reports for senior management;
• Support Contact Centre management, Compliance management and Senior management related issues;

Education

• Economics and maths. Economics, applied mathematics, finances, mathematical statistics.
• Social sciences. Sociology, political sciences, marketing.
• Computer sciences. Data analysis, databases, programming, information technology.

Experience

• Debt collection or unsecured lending business (loans, credit cards, lines of credit)
• E-commerce, marketing

Required hard skills

• SQL. Any dialects (MySQL, PgSQL, MsSQL). CTEs, window functions, hard queries, stored procedures.
• Mathematical statistics. Different types of distributions, correlation, regressions, hypothesis testing.
• Excel proficient level. Data sorting, data filtering, pivot tables, vlookup, SUMIF / SUMIFS, charts.
• BI tools. Desirable PowerBI
• A/B testing. Split principles, test planning, logging.

Desirable hard skills

• Python. Data analysis, pandas, numpy, scipy, statsmodels, seaborn, matplotlib etc.
• ETL processes. Airflow, Pentaho etc.
• IT understanding. Client-server processes. API. Back-end and front-end. Parsing. Algorithms and data structures.
• Management. Sprints, AGILE. Waterfall. Jira etc.

Other skills

• Required fluent English.
• Problem solving, critical thinking. Competence in cognitive biases and logical fallacies.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Store discount

Please inform us if you have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office)

Work Location: Hybrid remote in Sheffield S1 2BJ