Tier 3 Infrastructure Engineer

🖥️ Infrastructure Engineer

💰£45,000-50,000 + 5% bonus

📍Slough (2days), Maidenhead (1 day), 2 days at home

My Product Path are partnered with a global life safety organisation to recruit an Infrastructure Engineer to join a global technology team supporting a complex but fun technical infrastructure!

As a Tier 3 Infrastructure Engineer you will be responsible for managing and supporting on-premise infrastructure for our clients, with a focus on firewalls, networking (switches and wireless technologies), virtualization platforms (ESXi and Hyper-V), and Windows Server environments. You will also handle backup and disaster recovery solutions using Veeam and will have working knowledge of cloud technologies such as Azure. As this is a customer-facing role, strong communication skills are essential.

Key responsibilities:

• Manage, maintain and support on-premise infrastructure, including firewalls, switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP, NTFS), and virtualisation platforms (ESXi, Hyper-V).
• Administer and support backup and disaster recovery solutions, primarily using Veeam whilst leveraging the cloud for offsite solution.
• Deliver intermediate-level troubleshooting and resolution of issues related to networking, server infrastructure, and virtualisation.
• Provide support for cloud-based environments, with an intermediate working knowledge of Azure.
• Maintain comprehensive documentation of the infrastructure, configurations, and procedures.
• Ensure security best practices are implemented across on-premise environments, with a particular focus on firewalls and network segmentation.
• Providing BAU support for the businesses and supporting the junior engineers with escalation issues.
• Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution.
• Categorise, prioritise, and assign tickets according to established procedures and service level agreements (SLAs).
• Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle.

Key Requirements:

• Experience working in on-premise infrastructure environments.
• Some working knowledge of cloud platforms such as Azure.
• Strong hands-on experience with firewalls (configuration, management, and troubleshooting) and networking technologies (switches, wireless networks, NPS).
• Expertise in virtualisation platforms, including VMware ESXi and Microsoft Hyper-V.
• Proficient in administering and supporting Windows Server environments (Active Directory, DNS, DHCP, NTFS).
• Working knowledge of Veeam for backup and disaster recovery solutions.
• Basic to intermediate working knowledge of SQL
• Intermediate to advanced server hardware knowledge (Dell, HP, SANs, clusters)
• Strong troubleshooting skills with the ability to resolve complex infrastructure issues.
• Excellent communication skills, with experience working directly with clients.

Desirable Skills:

• Experience with hybrid cloud infrastructure (on-premise to cloud integrations).
• Certifications such as CCNA, VCP, or Microsoft Certified.
• Familiarity with automation and scripting to enhance operational efficiency.

Package:

• Salary: £45,000-50,000
• 5% Bonus
• 25 days holiday + bank holidays
• Generous employer pension scheme and life assurance cover
• Extended parental leave provision
• Continuous professional development scheme