Operations Support Manager - Banking / Financial

Operations Support Manager - Banking / Financial

Whilst the emphasis is on Team Lead / Managers role, ideal candidates will come from a Technical background in a Banking / Financial environment with experience of E-Trading Applications in a Linux environment with an understanding on Databases (SQL Server, Oracle) and Scripting - Python/Bash/Shell.

About The Role:

Managing a highly technical Support Team, looking after a Trading / Settlement Systems in a fast paced and pressurised environment.

You’ll be the bridge between the business and technology, scoping both current and future requirements and enabling their delivery as the business requires within agreed timescales.

Key Responsibilities

• Responsible, along with other operational team members, for the day-to-day running and maintenance of the Trading platforms
• Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement
• Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person
• Maintain a high degree of customer service for all support queries
• Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation
• Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms
• Maintain and enhance knowledge base and documentation
• Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
• Raise and deploy changes to support the day to day running of multiple exchange platforms
• Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
• Ensure processes are streamlined
• Ensure process maps are followed to reduce risk
• Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development
• Take part in release review meetings prior to upgrades
• Raise and deploy changes to support the day to day running of multiple exchange platforms
• Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
• Ensure processes are streamlined
• Ensure process maps are followed to reduce risk
• Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development
• Take part in release review meetings prior to upgrades

Required Skills:

• Minimum 5+ Years experience in an environment providing Operational or Technical Support
• Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience and communicate effectively with people at all levels
• Understanding to UK and EU equity & derivative markets including exchange work flows, order types and understanding of trade lifecycle
• All round general knowledge of IT including Microsoft
• Some Linux / Unix Systems Administration (RedHat, Centos, Rocky).
• Experience of at least one Scripting Language - Python, Bash, Shell, Ruby, JavaScript, Perl, SQL.
• Knowledge of Databases to DBA / Developer level including writing and troubleshooting SQL Code including performance issues - SQL Server / Oracle.
• General Networking / Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls
• Good understanding / operational experience of ITIL methodology with any certifications beneficial.
• Ability work well under pressure in a vibrant and busy environment.

Non-Essential But Highly Desirable Skills:

• Previous experience supporting Futures & Options Trading, Risk and Settlement Systems.
• Knowledge of at least one of the ISV’s products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION / Patsystems, Trayport.
• Exchange Connectivity - ICE / LIFFE, Eurex, CME / CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE.
• FIX Connectivity - Client On-boarding, Support / Troubleshooting of FIX Logs / Connections.
• Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa).
• Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades

Ideally candidates will also have experience of Risk and Compliance and possess the ability to motivate and develop the team whilst ensuring it’s duties are carried out "The Right Way" and to a high ethical standard.

Excellent Salary and Benefits to include:

• Inclusion in Personal and Company Bonus + Overtime
• 25 days holiday per year, increasing to 30 days.
• Pension
• Health Care, Health and Life Assurance
• Childcare Vouchers
• Season Ticket Loan
• Subsidised Gym Membership
• Cycle To Work Scheme