IT SUPPORT APPRENTICE

RESPONSIBILITIES
• Assist in Maintaining and administering school’s Parent App and Google Suite
• Support Windows 7 desktop environment by working both independently and as part of a team.
• Knowing School network system infrastructure based on evaluation and research.
• Upgrade network devices by liaising with vendors and services, planning and setting up lab environment, testing of PC and other network hardware and software, operating system management and defining system and operational policies and procedures.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily system monitoring, verifying the integrity and availability of all hardware,
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request and protect School's value by keeping information confidential.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Cover for other team members
• Undertake appropriate School-wide tasks as agreed or directed
• Provide New Technologies services for the school
• Develop and deliver training programmes for staff on use of New Technologies
• Support staff in adapting and integrating digital learning resources.
• Install, configure, maintain and repair software, hardware and peripherals, and undertake such other tasks as may be required from time to time consistent with the post.
• Assist in the recording of New Technologies related hardware within the school, making sure that all equipment has been security marked, serial numbers logged and to include all software packages, ensuring the School is properly licensed.
• Investigate reported faults, to maintain a record of faults and to undertake repairs or operate agreed procedures should third party repair be needed.
• Support in the maintenance of interactive whiteboards and projector filters.
• Perform routine maintenance tasks: e.g. creating images, machine and mouse cleaning, lead checking, updating virus protection and general housekeeping of all systems.
• Analyse hardware and software faults and apply the relevant solution.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)