IT Service Desk Analyst

Job summary

This role helps GP practices and other healthcare services by keeping their IT systems working smoothly, supporting safe and effective patient care.

You'll be part of the N3i IT Service Desk team, providing friendly and reliable first line support to a wide range of customers across Primary Care and other services. Your work will help colleagues access the systems they need, when they need them. You'll be based at our headquarters and will play a key role in keeping services running day to day, while learning from experienced IT professionals around you.

Main duties of the job

What you'll do:

Provide first line IT support by phone and other channels

Manage an incoming call queue and aim to resolve issues at first contact

Log, track and update IT incidents and requests clearly

Support second line, third line and procurement work when needed

Deliver a helpful, customer focused service at all times

What were looking for:

Experience supporting users with IT issues or strong transferable customer service skills

Clear communication skills and a friendly, approachable manner

Ability to stay calm and organised in a busy environment

Willingness to learn and support different areas of the IT team

A strong focus on putting customers first

About us

N3i deliver high quality, responsive IT support and digital services to the NHS and other health and care providers.

We are supported by our award winning parent company,City Health Care Partnership CIC (CHCP).

This allows us to bring added value to our customers and provide them with unrivalled in-depth knowledge and services that are tailored to their specific needs.