Helpdesk Coordinator Apprentice
- Paid workplace experience with off-the-job training
- It offers a highly practical, debt-free launchpad into the corporate world, making it an excellent alternative to university or traditional classroom-based courses
Role
- To contact customers to arrange engineers’ jobs – Via mmail / telephone
- Managing client’s portals to ensure KPI’s are met
- Scheduling
- Administrative duties
- Booking hotels for engineers
- Input data on database and creating excel sheet for client
- Raising quotes for remedial works following job completions
- Verifying completed works meet client’s needs
- Ensuring engineers have jobs available to complete
- Uploading sample certification following testing at the lab.
- Invoicing
Training
- Training will be on-the-job, you will be trained by your manager or mentor and have a monthly masterclass with the training provider.
- A Helpdesk Coordinator
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- JUNIPER TRAINING LIMITED
- Working Week
- 08.30am till 4.00pm Monday to Friday.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Friday, 23rd October 2026
- Start Date
- Monday, 26th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 or above (Essential)
- Maths GCSE, grade 4 or above (Essential)
About the Employer
NANT LTD
We are in the business of keeping your water systems safe. With over 30 years of experience in legionella control, we are an award-winning provider of water safety services and products.