IT Apprenticeship

This opportunity is ideal for someone with a genuine interest in IT support who is eager to start their career in the industry. The ideal candidate will be motivated, curious, and willing to learn, someone who enjoys problem-solving and is keen to build their technical knowledge in a real-world environment.

Role

Support IT security tasks including user setup, permissions, MFA, and password resets in line with policy
Use documentation and security procedures to carry out tasks accurately and compliantly
Log, triage, and escalate tickets via ConnectWise to meet SLAs
Provide first-line technical support, including answering calls, emails, and remote support for internal and external users
Maintain audit trails and support systems using platforms like Microsoft Azure and Microsoft Lighthouse

Training

Information Communications Technician Level 3.

Your training will be delivered in 2 day blocks every 4-6 weeks; this will be in our online classrooms delivered via Microsoft Teams. You will be working with a specialist coach from Baltic Apprenticeships.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: BALTIC TRAINING SERVICES LIMITED
Working Week: 8am - 5pm Monday to Friday.
Expected Duration: 1 Year 3 Months
Positions Available: 1
Closing Date: Monday, 8th June 2026
Start Date: Monday, 15th June 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Motivated and eager to learn

Qualifications

English GCSE, grade 5 (Essential)
Maths GCSE, grade 4 (Essential)

About the Employer

NCS IT LIMITED

Ready to Launch Your Career in IT with NCS IT Ltd? An exciting opportunity has arisen for an IT Apprentice to join a well-established and forward-thinking managed IT services provider. With over 30 years of experience, the company supports businesses across the UK with everything from day-to-day IT support to cloud services and cybersecurity, helping organisations stay secure, productive and ahead of the curve. This opportunity is ideal for someone with a genuine interest in IT support who is eager to start their career in the industry. The ideal candidate will be motivated, curious, and willing to learn, someone who enjoys problem-solving and is keen to build their technical knowledge in a real-world environment. The successful applicant will become part of a friendly and supportive team of experienced IT professionals. From helpdesk technicians to engineers, the team works collaboratively to deliver excellent service, providing ongoing guidance and encouragement as the apprentice develops their skills. As part of the apprenticeship, the individual will receive structured training delivered in 2-day blocks every 4–6 weeks with Baltic Apprenticeships, alongside hands-on experience in the workplace, offering the perfect balance of learning and practical development to kickstart a career in IT.

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