Customer Service Apprenticeship
This is an opportunity for an individual with a hard-working mentality. You will specialise in 1 of the following services for 1 year, allowing you time to gain an understanding of the service.
Local Welfare Provision, HGV Levy, Blue Badge Unit, Northgate Appeals Service Unit, Discount Review Service
Role
- Maintain excellent levels of attendance and punctuality
- Attend regular training and development sessions with an assigned mentor
- Maintain excellent levels of attendance, punctuality and quality of work with Hartlepool College of Further Education
- Ensure company policies and procedures such are understood and adhered to
- Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship
- Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
- A chance to become a well-rounded member of the team with training in: telephone duties, scanning, replying to emails, uploading documents, processing payments, liaising with appellants and assisting adjudicators in minor administrative functions.
- The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NEC SWS employee
- You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting an exciting opportunity to learn from some of the best employees NECSWS has to offer
- You will be given the necessary training and development to distinguish yourself early in your career with NECSWS
- An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
- A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
- An opportunity through hard work and commitment to move through the NECSWS Academy Scheme.
Training
Reporting to the Team Lead, you will be responsible for supporting the team to deliver the necessary activities involved in the administration of these services. Full training, ongoing support and mentoring will be provided, and to develop your knowledge, there will be opportunities for you to work across our different services. Training provided will be on the job training either remotely or in the Hartlepool office with a Senior member of the team
Once successful completion of the apprenticeship role, this will might open future opportunities within NEC and our wide range of other services depending on various measures (role availability, performance, etc.)
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- HARTLEPOOL COLLEGE OF FURTHER EDUCATION
- Working Week
- Monday to Friday 9am to 5pm (half a day college on a Thursday)
- Expected Duration
- 1 Year
- Positions Available
- 10
- Closing Date
- Tuesday, 25th August 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Good Keyboard Skills
- Microsoft Excel and Word
- Building relationships
- People Skills
- Multi-Tasking
- Willingness to learn
Qualifications
- English GCSE, grade 4 or above (Essential)
- Maths GCSE, grade 4 or above (Essential)
- Other GCSE, grade 4 or above (Essential)
- Other GCSE, grade 4 or above (Essential)
- Science GCSE, grade 4 or above (Essential)