IT Support Apprentice

The successful candidate will be offering technical assistance to both internal and external clients and ensuring the effective management and supervision of technology. You may be working with physical hardware in-person and on-site, or remotely with cloud-based virtual software and technologies

Key responsibilities may include:

• Provide technical support to both internal and external customers remotely and/or face-to-face
• Establish and diagnose technical problems and faults
• Apply the appropriate security policies in line with organisational requirements
• Communicate with all levels of stakeholders, talking them through the steps to resolve issues
• Undertake the relevant processes using tools and technologies to resolve technical issues
• Document and escalate tasks to ensure a clear audit trail and progression of issues

Support Technician

• Resolving system user queries and resolving faults in a helpdesk environment

• Communication skills
• IT skills
• Attention to detail
• Organisation skills

• English GCSE, grade C/4 (Desired)
• IT or Digital Related GCSE, grade C/4 (Desired)
• Maths GCSE, grade C/4 (Desired)