IT Support Apprentice
The successful candidate will be offering technical assistance to both internal and external clients and ensuring the effective management and supervision of technology. You may be working with physical hardware in-person and on-site, or remotely with cloud based virtual software and technologies
Role
Key responsibilities may include:
- Provide technical support both internal and external customers remotely and/or face-to-face
- Establish and diagnose technical problems and faults
- Apply the appropriate security policies in line with organisational requirements
- Communicate with all levels of stakeholders, talking them through steps to resolve issues
- Undertake the relevant processes using tools and technologies to resolve technical issues
- Document and escalate tasks to ensure a clear audit trail and progression of issues Support Technician
- Resolving system user queries and resolving faults in a helpdesk environment
Training
- Maths and English Functional Skills
- Information communication technology Apprenticeship Level 3
- Possible full-time role at the end of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LIFETIME TRAINING GROUP LIMITED
- Working Week
- Monday - Friday between 08:30 - 17:30
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Thursday, 18th June 2026
- Start Date
- Wednesday, 24th June 2026
Desired Skills
- Team Working
- Organisation Skills
Qualifications
- None required Other, grade None required (Desired)
About the Employer
NEC Software Solutions - Kennington
NEC are a leading Biometrics company developing solutions for national governments and international health bodies. They we work with also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.