Oracle Database Application Support Team Lead

Job Description

Join Our Team and Make a Difference!\n

Are you ready to take your career to the next level? At NEC Software Solutions, we’re on a mission to transform public services and improve lives. Whether you choose to work remotely or in a hybrid setting, we invite you to be part of our dynamic team as an Oracle Database Application and Support Team Lead.

\n\nYour Role\n

In this hands-on technical leadership position, you will guide a talented team of analysts while directly engaging with over 100 customer environments, including high-profile public sector organizations. Your expertise will be crucial in ensuring the smooth operation of on-premises, private cloud, and public cloud platforms.

\n\nMain Responsibilities\n

\n
• \nHands-On Technical Responsibilities:\n
  \n
  • Serve as a senior technical engineer for Oracle Database platforms and associated application stacks.

  \n

  • Lead Oracle Database upgrades, patching, and software deployments in customer environments.

  \n

  • Conduct 3rd-line diagnostics and fault resolution, including performance tuning and data issues.

  \n

  • Proactively monitor capacity, performance, and backup metrics to prevent customer impact.

  \n

  • Maintain robust backup, recovery, and restore solutions to enhance operational effectiveness.

  \n

  • Support the team during major incidents, conducting root cause analysis and implementing fixes.

  \n

  • Keep technical documentation, runbooks, and support procedures up to date.

\n \n \n

• \nTechnical Leadership:\n
  \n
  • Act as the primary escalation point for complex Oracle and application-related issues.

  \n

  • Collaborate with analysts from other teams to provide real-time guidance on live issues.

  \n

  • Set technical standards and best practices for database administration and application support.

  \n

  • Review and quality-check technical changes before implementation.

  \n

  • Mentor team members to enhance their skills through knowledge sharing and coaching.

\n \n \n

• \nCustomer & Stakeholder Engagement:\n
  \n
  • Engage directly with customers to schedule work and manage conflicting priorities.

  \n

  • Translate complex technical issues into clear, practical explanations for stakeholders.

  \n

  • Provide recommendations on stability, performance, resilience, and upgrade planning.

\n \n \n

• \nContinuous Improvement & Automation:\n
  \n
  • Identify inefficiencies and contribute to scripted maintenance and automated health checks.

  \n

  • Drive improvements that reduce manual effort and enhance customer outcomes.

  \n

  • Collaborate with cross-functional teams to resolve platform issues.

\n \n \n\n\nQualifications\nEssential Skills / Experience:\n

\n
• Strong hands-on experience with Oracle Database administration, including upgrades and patching.

\n

• Experience supporting local government customers using Revenues and Benefits or Housing solutions.

\n

• Proven experience installing and supporting software on Linux and Solaris; Windows experience is a bonus.

\n

• Hands-on deployment and support of Apache Tomcat-based applications.

\n

• Experience in live customer environments providing production support.

\n

• Familiarity with ITSM tools such as Ivanti or ServiceNow.

\n

• Strong customer communication skills across various platforms.

\n

• Eligibility for UK Security Clearance.

\n\n\nDesirable Skills / Experience:\n

\n
• Oracle Certification.

\n

• Experience with Apache Web Server configuration and support.

\n

• Unix/Linux shell scripting skills for automation.

\n

• Experience with scripted database and application backup and recovery processes.

\n

• Understanding of networking concepts relevant to database and application support.

\n

• Experience producing technical documentation and supporting runbooks.

\n\n\nWhat We Offer\n

\n
• \nComprehensive Benefits: Including private medical cover, generous holiday allowance, and life assurance.

\n

• \nPension Plan: With fantastic employer contributions up to 8.5%.

\n

• \nFlexible Benefits: Tailored to suit your individual needs.

\n

• \nEmployee Assistance Program: Support for various aspects of your life.

\n

• \nLearning Opportunities: Free access to LinkedIn Learning with over 15,000 courses.

\n\n\nWho We Are\n

At NEC Software Solutions, part of the global tech giant NEC Corporation, our software is making a real impact—dispatching ambulances, supporting families, and enhancing public services. Join our team of over 3,000 employees and help us push the boundaries of what’s possible. Together, we can make a world of difference!

\n\n

If you’re ready to embark on this exciting journey with us, we can’t wait to hear from you!