Administrator
Job summary
You will possess excellent administrative skills and good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. In addition, we are seeking someone who can warmly welcome patients on occasions where reception cover is needed.
Main duties of the job
Exceptional communication and customer service skills
Proficient in providing administrative support to a multidisciplinary team.
Working knowledge of office equipment and systems, coupled with effective IT skills.
Ability to manage time, meet deadlines, and prioritise workload.
Initiative-driven, with the capability to work autonomously.
About us
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system
Job description
Job responsibilities
Please see the attached job description and person specificationfor more information about this role and working at North EastLondon NHS Foundation Trust. We encourage you to referclosely to this when completing your application.We welcome your application even if you do not meet all thecriteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Key Responsibilities:
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to be responded to effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Arrange and take minutes or notes at meetings that are intended for internal review only.
- Type medical or other reports as required
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Cover other teams/services, where necessary, which may require working on other sites.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person Specification
Application form and interview
- Qualification
- Experience
Experience
- experience
Experience
- Experience
Experience
- Experience
- Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
NELFT North East London Foundation Trust
Address
Highlands House
Calverley Park Gardens
Tunbridge Wells
TN1 2JN
https://www.nelft.nhs.uk/
- Company
- NELFT North East London Foundation Trust
- Location
- Tunbridge Wells, United Kingdom TN1 2JN
- Employment Type
- Permanent
- Salary
- £22816.00 - £24336.00 a year
- Posted
- Company
- NELFT North East London Foundation Trust
- Location
- Tunbridge Wells, United Kingdom TN1 2JN
- Employment Type
- Permanent
- Salary
- £22816.00 - £24336.00 a year
- Posted