IT Service Delivery Manager

IT Service Delivery Manager - Permanent - Knutsford
Hybrid - 3 days on site, 2 days remote
No sponsorship available

Required: - 5+ years of experience in IT service delivery or internal IT operations. Proven track record in managing IT vendors, systems, & infrastructure in a modern, cloud-centric environment. Familiarity with ITIL practices, service desk operations, & modern enterprise IT tools. Exceptional communication & stakeholder management skills. Experience in regulated industries is a plus. Ensure systems are reliable, secure, & aligned with business priorities & compliance mandates (eg, ISO 27001, SOC 2 Type 2). Manage relationships with third-party vendors & MSPs responsible for supporting my client's internal IT services & infrastructure. Manage the internal IT operational budget & oversee procurement of IT tools, licenses, & services. Oversee & actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, & proactive resolution of any contractual issues or disputes

IT Services Delivery Manager role summary
The IT Service Delivery Manager is responsible for overseeing the delivery, performance, & continuous improvement of my client's internal IT systems, tools, & outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, & compliance across the business. Acting as the primary point of accountability for internal IT service management & vendor oversight, the individual will work closely with department heads, outsourced partners, & executive leadership to ensure technology services meet business needs & compliance requirements.

IT Services Delivery Manager key responsibilities
Internal IT Systems Oversight
Own the performance & life cycle management of client's internal IT systems, platforms, & productivity tools.
Ensure systems are reliable, secure, & aligned with business priorities & compliance mandates (eg, ISO 27001, SOC 2 Type 2).

Outsourced Technology Vendor Management
Manage relationships with third-party vendors & MSPs responsible for supporting my client's internal IT services & infrastructure.
Oversee & actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, & proactive resolution of any contractual issues or disputes.
Ensure service levels are met, & support contracts are actively monitored, evaluated, & renewed or adjusted as needed.
Lead vendor performance reviews & enforce service delivery & escalation protocols.

Service Delivery & Operational Excellence
Governance & Compliance
Budgeting & Procurement
Classification: Commercial In Confidence
Continuous Improvement
Stakeholder Engagement

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.