Associate Data Analyst

Role OverviewThe Associate Data Analyst role will sit in the Analytics team, primarily focusing on behavioural analytics related to our customers. The role delivers value for Nest through analysis that will ensure the business is focused on giving users the best outcomes, value for money and digital experience. You’ll be an expert in the examination of how changes will affect behaviours by highlighting the possibilities, effects, and connections between various systems and behaviours. You don’t need to be a data expert, but you do need to be a problem solver, willing to learn and have the drive to become an expert in using a variety of data analysis tools. At the heart of it, your role in the behavioural analytics team is to help people in the business make informed decisions, whether through marketing, policy, product changes or using behavioural analysis to predict what our customers will do in the future. All of this will help us think about how we can apply customer-led solutions to some of Nest’s biggest challenges. The minimum criteria for this role are:

• Experience with using data and visualisation tools, which may include: RStudio, Python, SQL, Business Objects, Power BI, Google Analytics, Looker Studio, or Microsoft Excel
• Analytical skills with a well-developed ability to understand and assess trends, highlight key insights from a large volume of data, and working with both internal and third-party datasets
• Ability to apply methodologies and analytical frameworks such as personas, customer journey mapping, behavioural models, and systems thinking tools, and to bring this together with outputs from other teams (e.g. modelling, research, business intelligence) for a holistic view 
• Good interpersonal skills and stakeholder management with the ability to build strong customer relationships
• Analytical, empathetic, curious, communicative, driven, proactive, and collaborative

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential.Please download a full job description to find a full scope, deliverables, experience and personal  attributes  required for this role. Flexible and agile working Everyone's personal situation is different.To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

• hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required) 
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share

Click here to see the benefits we offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewNest is undergoing a transformation to use its data and insight to drive decision making. The Data, Analytics & Customer Insight (DACI) Team is leading how we do it: putting our customers at the heart of our work and helping colleagues to understand and use our data.  Our work enables Nest to continually learn, improve how we work, and create value so that we can deliver a better retirement for millions. The department includes: 

• Data – planning and delivering how we manage high quality data as an enterprise, making it easy for BI, analysis and modelling to happen and be automated 
• Analytics – taking data and creating value for the organisation, understanding our customer and our business; doing descriptive, predictive, and prescriptive behavioural analysis and modelling to help Nest make decisions.
• Customer insight – putting our customers at the heart, understanding their needs through empathy, research, surveys, and digital insight 
• Business Intelligence – delivering data visualisations to make Nest’s data intuitive to understand. 

If you love data and insight, and you’d like to help us on this journey, come and join us.Organisational OverviewNest is an award-winning workplace pension scheme, the largest in the country.Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.Diversity, Equity and Inclusion Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.We also recognise the importance of diversity of thought and other forms of neurocognitive variation.Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: .