Business Analyst NEST Experience

Role OverviewJoin Nest as a Business Analyst in our B2B product team, where you’ll shape the experience for employers and the third-party providers who power the UK’s pension ecosystem. You’ll turn proposition needs into clear, actionable requirements that enable smoother onboarding, cleaner data flows, and more efficient interactions between employers, payroll and accounting partners, and our strategic delivery partner. Working closely with product, UX/UI, service design and operations, you’ll map end-to-end employer and connector journeys, identify friction, and drive iterative improvements that make complex pension administration simple. If you want to influence products used by thousands of organisations and play a key role in transforming how UK employers manage workplace pensions, this role gives you that impact. The minimum criteria for this role are:

• Proven experience as a **Business Analyst** or similar role.
•  Experience working in a **regulated environment** (ideally pensions/financial services).
• Skilled in service design, UX, or customer journey mapping.
• Able to apply BA techniques: requirements elicitation, process modelling, user story creation.
• Experience working in multi-disciplinary teams (design, tech, business).
• Proficient in agile methodologies and tools (Visio, Confluence, Jira or similar).
• Awareness of risk management and compliance and how to apply them.
• Familiarity with UX/UI tools, customer research and design thinking approaches.

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.Please download a full job description to find a full scope, deliverables, experience and personal  attributes  required for this role. Flexible and agile working Everyone's personal situation is different.To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

• hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required) 
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share

Click here to see the benefits we offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewThe Customer Experience team creates user-focused experiences by combining product ownership, design thinking, and business insight. We're responsible for shaping the experience across all customer groups—members, employer providers, and distribution partners—through various channels.We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock-ups help us test ideas and refine experiences, while data guides our decisions and solution design. We focus on delivering meaningful, easy-to-use experiences for our members, employers, and partners—driven by a product-led mindset.Customer Experience sits among a wider Customer team consisting of Propositions (b2b & b2c) and Brand and Marketing where it is our role to bring our propositions and brand to life in our customer experience delivery. Alongside our internal teams we have a strategic delivery partner that provides our scheme administration services. This means the transactional engine, digital interfaces, back-office processing and our customer contact support centre, as well as both collecting contributions and paying out benefits to our customers.We have three teams within the Customer Experience team split across two product teams and a service design team. The product teams own the development of products and services in two key domains; our member (b2c) and employer & third-party ‘connectors’ e.g. accounting, payroll providers through a b2b channel. Our service design team supports both product teams with design, and evolution of our service design and driving our continuous evolution of our experience design.Organisational OverviewNest is an award-winning workplace pension scheme, the largest in the country.Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.Diversity, Equity and Inclusion Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.We also recognise the importance of diversity of thought and other forms of neurocognitive variation.Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: .uk.