IT Delivery & Service Manager

Your Company: A well-established organisation operating within a fast-paced commercial environment has partnered with the team at NET Recruit to search for an IT Delivery & Service Manager to join their growing internal technology function. This business has built a strong reputation for operational excellence, customer focus, and continuous improvement, supported by a collaborative culture and a pragmatic approach to technology delivery. This position represents an excellent opportunity for an experienced IT professional to take ownership of delivery coordination, service operations, and supplier management across a busy internal IT function. The successful candidate will play a central role in improving visibility, accountability, and consistency across both project delivery and operational support activities.Your Role and Responsibilities While in this position your duties may include but are not limited to:

• Developing and managing delivery processes to ensure work is prioritised, tracked, and delivered effectively across the IT team.
• Coordinating sprint planning, stand-ups, delivery reviews, and retrospectives to maintain delivery momentum and operational focus.
• Managing competing priorities, identifying blockers early, and driving issues through to resolution to reduce disruption and delivery delays.
• Working closely with stakeholders to balance operational demand, business priorities, and delivery commitments.
• Overseeing day-to-day IT support operations, ensuring incidents and service requests are prioritised appropriately and resolved within agreed service levels.
• Acting as an escalation point for operational issues while improving visibility, ownership, and accountability across helpdesk activities.
• Managing relationships with third-party suppliers and service providers, ensuring performance expectations and delivery commitments are actively monitored and maintained.
• Supporting continuous improvement initiatives to reduce operational firefighting, improve delivery predictability, and create greater structure across the wider IT function.

What you will need to Apply: The ideal candidate will be a highly organised and delivery-focused professional with previous experience working within IT delivery, service management, or operational coordination environments. To succeed in this role, you should possess strong prioritisation and organisational skills, alongside the ability to manage competing demands within a fast-moving business environment. You will be comfortable working with both technical and non-technical stakeholders and capable of communicating clearly across all levels of the organisation. A proactive mindset, strong operational awareness, and the ability to identify and resolve blockers quickly will be essential to your success in this position. Applicants should also demonstrate previous experience overseeing IT support operations, coordinating workloads across technical teams, and managing external suppliers or service providers. Exposure to Agile delivery approaches such as Scrum, Kanban, or hybrid methodologies would be beneficial, alongside a broad technical understanding across infrastructure, systems, software, or applications. It would be especially beneficial if you have previous experience improving operational processes, increasing delivery visibility, and helping technology teams move away from reactive ways of working toward more structured and predictable delivery practices. What you will get in Return: In return, the company offers a salary of up to £65,000 plus the opportunity to play a highly visible and influential role within a growing IT function. This full-time position provides the chance to work within a collaborative and supportive environment where continuous improvement and operational excellence are genuinely valued. You will have the opportunity to shape how delivery and support activities are managed across the business, helping to improve efficiency, reduce operational friction, and create stronger alignment between technology and business priorities. The organisation also offers a range of additional benefits designed to support employee wellbeing, professional development, and long-term career growth, alongside the opportunity to work closely with experienced technical and operational stakeholders in a role that offers genuine variety, responsibility, and impact. To discuss further, please do not hesitate to reach out to:Suzi Kocovska - Recruitment Partner M: 07743 971752E: