IT & E-Commerce Operations Manager

NET Recruit are partnering with a consumer goods business to recruit an IT & E-Commerce Operations Manager in Andover.Your Role: While in this position your duties may include but will not be limited to:

• Managing company hardware inventory and lifecycle (laptops, desktops, mobile devices), while leading procurement and vendor management for hardware and software sourcing and renewals
• Overseeing employee IT support and acting as the primary liaison with external providers, coordinating activities, monitoring SLAs and contract performance, and managing IT onboarding/offboarding to ensure secure access and device deployment
• Ensuring systems security and compliance with company policies, contracts, and renewals, while maintaining documentation of systems access, architecture, policies, and procedures, and overseeing GDPR and policy compliance across all platforms
• Acting as a second-line responder for internal IT queries, troubleshooting escalated issues effectively
• Supporting IT budgeting, forecasting, and cost tracking to maintain financial control and transparency
• Participating in cybersecurity strategy and incident response planning, while contributing to disaster recovery and business continuity initiatives
• Overseeing company e-commerce platforms by managing product listings, pricing, and inventory accuracy, ensuring smooth integration of new applications, and administering domains, renewals, and IP strategy
• Informing and managing web development roadmaps with internal teams and agencies, ensuring security, access, and business continuity, while implementing health checks to safeguard against system failure during peak periods
• Assisting in the planning, execution, and implementation of infrastructure projects, providing IT input and support to cross-functional teams
• Proposing new platforms and IT solutions to enhance efficiency and performance, while driving process optimisation through automation tools and AI-enabled solutions
• Overseeing development roadmaps for new platforms and leading project management to deliver successful end-to-end systems integration

You MUST Have: Please apply ONLY if you meet the following criteria:

• At least 3 years of experience within an IT administration focussed role, with exposure to leadership positions (a project management qualification would be advantageous)
• Hands-on experience with e-commerce operations, online retail or digital trading
• Excellent IT skills and knowledge, including Microsoft 365 (such as licence management) and a sound understanding of digital and IT infrastructure (networks, servers etc) and e-commerce platforms
• The above knowledge should be underpinned by a strong technical aptitude for IT systems, cybersecurity (including key principles), cloud technologies, AI and IT systems, as well as CRM and ERP systems and ideally compliance knowledge (GDPR/ISO)
• Good analytical abilities, as well as an organised and detail-oriented approach
• Strong communication skills

Your Opportunity: This is a business that has operated within the consumer goods sector for over a decade and now partners with large scale clients, to deliver excellent customer service and delivery to a large and constantly growing consumer base. This role will be closely supporting the operations and IT functions within the business to maintain and develop the hardware and e-commerce platforms used by the business, to enable a strong potential for growth in the coming years.  This company are offering a starting salary up to around £45,000 which will also accompany a peripheral package that will include a good holiday allocation and pension, as well as plenty of other rewards and incentives. There will also be excellent opportunities for development and progression too, with full support provided by the wider team and management to work towards goals. The company have also said this role can be worked in a hybrid capacity, with 2 days per week in the office.If this fantastic opportunity appeals to you then please don't hesitate to contact:Phoebe Jones - Recruitment Partner M: E: