IT Support Apprenticeship
Role
- Supporting clients on first-line issues
- Answering helpdesk tickets and supporting staff – escalating to 2nd and 3rd line where appropriate
- Assisting with user management and password reset
- Supporting with setting up networks and configuring hardware
Training
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
- COURSE 1 - ROLE OF AN IT TECHNICIAN
- CUORSE 2 - IT TROUBLESHOOTING TOOLS & TECHNIQUES
- COURSE 3 - WORKING WITH CLIENT ARCHITECTURE
- COURSE 4 - UPGRADING & MAINTAINING CLIENT ARCHITECTURE
- COURSE 5 - WORKING WITH NETWORK ARCHITECTURE
- COURSE 6 - CLOUD & VIRTUALISATION
Your training will be delivered online, every 6-8 in 2 day blocks via a SMART classroom.
You will work towards your Level 3 Information Communication Technician qualification.
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday; 9am – 5:30pm Breaks to be confirmed
- Expected Duration
- 15 Months
- Positions Available
- 1
- Closing Date
- Sunday, 29th December 2024
- Start Date
- Monday, 30th December 2024
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Passion for IT
- Positive Attitude
- Driver required - Site Visits
Qualifications
- English GCSE or equivalent, grade 4/C (Essential)
- Maths GCSE or equivalent, grade 4/C (Essential)
About the Employer
- Company
- NETWORK IT 24 LTD
- Location
- Dudley Court South, The Waterfront, Dudley, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,000.00
- Posted
- Company
- NETWORK IT 24 LTD
- Location
- Dudley Court South, The Waterfront, Dudley, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,000.00
- Posted