Junior Observability Support Analyst

Junior Observability Support Analyst

• Location: London (Hybrid – 3 days per week onsite)
• Salary: £35,000–£40,000 per annum
• Experience Required: Approximately 1–3 years' experience (or equivalent)
• Start Date: ASAP

Job Description

Role Summary

We're looking for a Junior Observability Support Analyst to join our growing Observability team in London. This is an exciting opportunity for someone with experience in IT Support, Application Support, Service Desk, Operations, or a similar technical role who is looking to specialise in enterprise observability and build a long-term career in production support.

Working alongside experienced Observability Consultants, you'll gain hands-on experience supporting large-scale enterprise environments using industry-leading observability platforms, with a particular focus on Dynatrace and Splunk. You'll play a key role in monitoring business-critical systems, investigating incidents, and helping ensure enterprise applications remain secure, resilient, and high performing.

Overview

NETbuilder is a leading provider of digital solutions, software, consulting, and managed services. Since 1999, we've helped organisations modernise, optimise, and support mission-critical technology through expertise in Cloud, Digital Engineering, and Observability.

As a Junior Observability Support Analyst, you'll become part of a collaborative team delivering enterprise-grade monitoring and support services for globally recognised clients. You'll receive mentoring from experienced consultants while developing practical skills with market-leading observability technologies and gaining exposure to complex production environments.

Key Responsibilities

• Monitor the health, availability, and performance of enterprise applications, infrastructure, and cloud environments using observability platforms.
• Investigate alerts and incidents, perform initial triage, identify root causes, and escalate where appropriate.
• Support the resolution of production issues by collaborating with engineers, consultants, and client stakeholders.
• Analyse logs, metrics, traces, and performance data to troubleshoot application and infrastructure issues.
• Assist with configuring dashboards, alerts, and monitoring solutions to improve visibility across enterprise systems.
• Contribute to operational documentation, runbooks, knowledge articles, and continuous service improvement initiatives.
• Help maintain service availability through proactive monitoring, incident management, and preventative maintenance.
• Support the optimisation of monitoring capabilities and identify opportunities for automation and operational improvements.

About You

• Hands-on experience with Dynatrace is highly desirable.
• Exposure to Splunk or another enterprise observability platform would be a strong advantage.
• Understanding of Application Performance Monitoring (APM), infrastructure monitoring, or production support.
• Basic knowledge of Windows and/or Linux operating systems, networking, cloud technologies, and enterprise infrastructure.
• Strong analytical and troubleshooting skills with excellent attention to detail.
• A proactive attitude, eagerness to learn, and a genuine passion for observability and modern cloud technologies.
• Excellent communication skills with the ability to collaborate effectively across technical teams.

Your Experience

• Approximately 1–3 years' experience in an IT Support, Application Support, Service Desk, Operations, NOC, or Junior Observability role.
• Experience supporting production environments and responding to technical incidents.
• Familiarity with incident management processes and service management best practices.
• Exposure to enterprise monitoring tools such as Dynatrace, Splunk, Grafana, AppDynamics, New Relic, Elastic, or similar technologies.
• An understanding of enterprise applications, infrastructure, cloud platforms, and production support environments.
• Experience working within ITIL or similar operational frameworks is advantageous but not essential.

What We Offer

• Competitive salary of £35,000–£40,000 per annum.
• Structured mentoring and support from experienced Observability Consultants.
• Hands-on experience with enterprise observability platforms, including Dynatrace and Splunk.
• Ongoing training, professional development, and clear opportunities for career progression.
• The opportunity to work on business-critical systems for global enterprise clients using modern cloud technologies.
• A collaborative, inclusive, and supportive environment where you'll be encouraged to learn, grow, and develop your technical expertise.