Apprentice IT Technician
This role provides an excellent opportunity to gain hands-on experience in IT support, customer service, asset management, and operational Helpdesk processes within a busy educational environment.
Role
The IT Apprentice will provide first-line technical support to students and staff across the Trust, developing practical IT skills while supporting the day-to-day operation of the Helpdesk. Key responsibilities include:
- Responding to and resolving basic IT support requests submitted to the Helpdesk
- Assisting users with password resets and account access issues
- Replacing printer toner and supporting the maintenance of printing devices
- Managing and updating IT stock inventories, including equipment tracking and asset records
- Providing first-line support to students and staff for common hardware, software, and connectivity issues
- Escalating more complex technical problems to senior members of the IT team when required
- Assisting with the preparation, deployment, and maintenance of IT equipment
- Delivering friendly and professional customer service while helping users resolve technical issues
Training
Once the training plan has been agreed, the structured training will take place at work, whilst the apprentice is employed. The role and therefore the training is based at New College Pontefract (with some travel to other sites as required).
To be confirmed following successful completion of the apprenticeship training.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BRAGD LLP
- Working Week
- Monday - Friday - exact hours to be confirmed.
- Expected Duration
- 1 Year 2 Months
- Positions Available
- 1
- Closing Date
- Friday, 31st July 2026
- Start Date
- Thursday, 20th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
About the Employer
NEW COLLABORATIVE LEARNING TRUST
New College Pontefract is an outstanding place to work and study, regularly near the top of UK sixth form college results tables and awarded outstanding in all areas by Ofsted in 2023. The personal development of students is as important to the college as their academic journey and every member of staff plays their part to make this happen. With over 2500 students, New College Pontefract is the founding member of the New Collaborative Learning Trust (NCLT).
New Collaborative Learning Trust (NCLT) has a dynamic, positive and supportive culture for staff and students, with an enviable reputation for staff career progression and development. You will join a focused and driven team, committed to providing the highest standards of education and service. The Trust currently comprises of three 16-19 Colleges, three Secondary Schools and three Primary Schools.