IT Apprentice

To learn & assist in the delivery of IT services within Newent Community School & Sixth Form, supporting staff & students while developing technical skills. The role provides hands-on experience in maintaining ICT equipment, software, and networks under the guidance of the IT Manager.

Your duties will include:

• Assisting with troubleshooting and resolving issues of computers, printers, and other ICT equipment.
• Providing helpdesk support to users for hardware and software issues.
• Supporting the installation and setup of new devices under supervision.
• Helping maintain accurate records of ICT assets.
• Providing first-line support for staff and students (e.g. password resets, printer issues).
• Learning to use and support common software packages (Microsoft Office, Windows 11).
• Shadowing the IT Manager to understand network and server maintenance and upgrades.
• Ensuring all work follows health and safety guidelines.
• Participating in training sessions and complete coursework as part of the apprenticeship program.
• Identifying best practices and where appropriate, submitting articles to the IT knowledge base.
• Undertaking a maintenance schedule on specified assets (e.g. projectors) keeping accurate records of work undertaken.
• Working alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution.
• Undertaking any other relevant duties as may reasonably be requested by the IT Manager.

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)