IT Apprentice
This is an entry‐level position designed to develop foundational skills in IT support. Training will be provided to enable the postholder to carry out their responsibilities effectively and to progress within the team.
Role
- Provide first‐line IT support to users by responding to queries, logging issues, and resolving routine technical problems.
- Support the setup and maintenance of user accounts across Microsoft 365, Active Directory, and other core systems.
- Assist with laptop and desktop setup, software installation, and basic troubleshooting of devices and applications.
- Help manage Microsoft 365 services, including email, Teams, SharePoint, and OneDrive.
- Monitor system alerts, perform routine updates, and support general IT maintenance tasks.
- Work with external suppliers by raising support tickets and tracking progress where needed.
- Contribute to maintaining accurate records, including asset information and support documentation
Training
- Remote learning
- 6 hours off-the-job learning
Permanent position on completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- STARTING OFF LIMITED
- Working Week
- Monday to Friday 8am to 4pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 14th June 2026
- Start Date
- Saturday, 20th June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C or above (Essential)
- Math GCSE, grade 4/C or above (Essential)
- ICT GCSE, grade 4/C or above (Desired)
- ICT A Level, grade C or above (Desired)
About the Employer
NEWLYN PLC
Our client was formed in 1999, they are one of the largest independent enforcement agents in the country offering a local and nationwide service to Local Authorities clients. Professional, friendly service runs through everything they do, and they are keen to develop their team’s passion, innovation, and integrity.
The Junior IT Helpdesk Engineer will escalate more complex issues to senior team members and work with key external suppliers by raising support tickets, supplying relevant diagnostic information, and monitoring progress to ensure timely resolution.