Information Communications Technician Apprentice
Do you love all things tech in the retail or hospitality industry?
Would you like to join our team of talented Hardware Service Engineers?
We are a global software company providing innovative booking system technology for the hospitality, workplace and venues industries.
Role
- As an EPOS Support Engineer (ICT Apprentice), you will play a crucial role in providing technical support and assistance to our clients regarding their Electronic Point of Sale (EPOS) systems
- You will work closely with experienced engineers and support staff to troubleshoot issues, deliver training, and ensure the smooth functioning of our clients' EPOS systems
- Provide first-line technical support to clients via phone, email, or remote assistance tools, addressing inquiries and resolving issues related to EPOS systems promptly and effectively
- Collaborate with the implementation team to assist in the setup, configuration, and testing of new EPOS installations for clients, ensuring seamless integration with their existing systems
- Diagnose and troubleshoot hardware and software issues with EPOS systems, including peripherals, servers, and networking components
- Assist in the deployment and testing of new hardware components and software updates for clients, ensuring compatibility and functionality
- Deliver comprehensive training sessions to clients' staff members on the operation and maintenance of EPOS systems
- Document client interactions, troubleshooting steps, and resolutions accurately in our ticketing system, maintaining detailed records for future reference
- Collaborate with internal teams, including sales and development, to identify and address client needs, escalating issues as necessary for resolution
- Stay abreast of industry trends and advancements in EPOS technology, continuously expanding your knowledge and skill set to better serve our clients
What we are looking for:
- Able to drive and have a full UK driving licence
- Have a great customer service attitude
- Experience of supporting a diverse range of customers
- Great communication skills, particularly experience of customer interaction
- Previous retail or hospitality EPOS (Electronic Point of Sale) experience is highly desirable
- A commitment to being a terrific team player
- A savvy tech mindset, energy, passion and a great attitude towards hard work
Training
- Solveway delivers training through live-stream training, classroom learning in our Stevenage-based academy and online courses
- 80% of your working week will be spent with your employer and the remaining 20% will be spent working towards your apprenticeship qualification - either through online training, revision, self-study, etc. This is roughly 1 day a week
- Training is once a week and takes place via our on-line Teams sessions
- You will be working to gain the ICT Level 3 qualification (BCS)
- After successfully achieving the ICT Level 3 qualification, the candidate will be considered for extra training and/or the opportunity to progress to a more senior level with the firm and a career within tech
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday - Friday, 09:00 - 17:30. There will be a requirement to work outside of these hours, particularly when working off site at our customers' premises.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 17th June 2024
- Start Date
- Monday, 24th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade C/4+ (Essential)
- Maths GCSE or equivalent, grade C/4+ (Essential)
About the Employer
NFS RESTAURANT TECHNOLOGY LIMITED
NFS combine innovative hospitality and booking system technology with first-class customer service to deliver outstanding long-term value.
- Company
- NFS RESTAURANT TECHNOLOGY LIMITED
- Location
- CHURCH BARNS, WARE ROAD, WIDFORD, WARE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000.00
- Posted
- Company
- NFS RESTAURANT TECHNOLOGY LIMITED
- Location
- CHURCH BARNS, WARE ROAD, WIDFORD, WARE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000.00
- Posted