Application Support Engineer

Job summary

Youll play a central role in deploying and configuring crucial business software across our organisation. This includes managing our third-line technical support for our applications and working with stakeholders across NHSBT to resolve issues. By helping us run more efficiently and effectively, your work will ultimately help us save and improve lives across the UK. Youll also take on key projects involving our applications, managing project deadlines while delivering complex technical solutions. As a lead technical authority for applications, youll be a source of expertise for our business units, but youll also deliver service changes which affect all our users. Alongside your main duties, youll contribute to our long-term business strategy and find ways to evolve our application technology.

Main duties of the job

• Managing and optimizing Linux-based environments for integration platforms.
• Strong experience with Linux administration, shell scripting and proven hands-on experience with MuleSoft and ESB technologies
• Knowledge and understanding of Citrix Thin Client technologies, Azure Cloud Services, Wintel and VMware
• Packaging, deployment, configuration and attesting of major business application software.
• Management, troubleshooting and ownership of third-line technical support for applications, working closely with internal stakeholders and suppliers to resolve incidents, determine the root causes and identify appropriate corrective and preventative action.
• Streamlining and improving existing application delivery methods and processes.
• Research, development and delivery of new application delivery methods.
• Management and delivery of projects directly impacting existing application services, engineering complex technical solutions whilst managing project deadlines.
• Creating and maintaining specialist documentation for highly complex application implementations.

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice You will be required to participate in an on-call out of hours rota, which may include evening, weekend and public holiday working.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.