Application Support Developer

Job description

Job responsibilities

In this role, you are accountable for

Specialist skills

1. Evaluating, analysing, and interpreting requirements across a range of work to inform development of applications and services.2. Applying the appropriate methods and procedures throughout the full development lifecycle in accordance with IT standards and customer requirements.3. Developing and delivering features and benefits into applications to support continuous improvements to applications and services4. Monitoring and supporting the efficient and effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services. 5. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner.6. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs.7. Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice.8. Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences.9. Working under general direction; planning your own work to achieve agreed objectives, seeking information when unclear, and escalating as appropriate, any issues or conflicting priorities which may impact deadlines.10. Actively participating and contributing to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities. 11. Keeping abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives.

Staff

12. Support relevant recruitment and selection in line with organisational processes.13. Mentor and coach other team members, and apprentices to enable the on-going personal development and growth of skills within the team.

Financial Management

14. Maintain an awareness of financial and personal implications in the use of a range of resources.

Relationship Management

15. Engaging in partnership working with other individuals, groups and agencies.

Information Management

16. Maintain an awareness of agreed service levels, KPI's and standards within team, reviewing own performance and adapt own approach to maximise the delivery to support and meet agreed standards.

In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Working relationships

Responsible to: Assigned Team Manager

Key relationships and connections1. Team members2. Service delivery teams3. Business stakeholders4. Service Managers5. Suppliers6. Peer Networks

Person Specification

Personal Qualities, Knowledge and Skills

• Working collaboratively within a multi-disciplinary team setting, both internal and externally.
• Management of own work including individual tasks, whilst maintaining team deliverables.
• Pro-active approach to self-learning and continuous professional development.
• Specialist knowledge consistent with attainment of degree level qualifications.
• Use of version control systems such as Github/Gitlab, SVN
• Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents

• Awareness of digital channel shift and approaches
• Knowledge of design principles (Object oriented design; common design patterns; responsive web design; security by design; government service design)

Experience

• Performing a range of varied work activities in a range of structured and unstructured environments.
• Software development lifecycle, including but not limited to developing code based applications, quality assurance and test processes, and supporting in a 2nd/3rd line environment including meeting strict service requirements (KPIs, SLAs, OLAs)
• One or more of the following frameworks: Waterfall Process, Agile, Java, Spring, Jasper and/or HTML/ CSS/ JavaScript
• Communicating complex technical information easily to both technical and non-technical people.
• Mentoring, coaching and sharing best practice with a range of staff including presenting to groups of people internally
• Rapidly absorbing complex technical and business information to learn new technologies keep skills up to date and adapt to change.
• Identifying risks and escalating them as appropriate.

• Developing or supporting large scale or highly critical services.
• Upgrading, converting, modernising or digitising applications/services.
• Identifying, assessing and managing risk.
• Knowledge of SQL and its use in one or more DBMS (Oracle, PostgreSQL, SQL Server, DB2).

Qualifications

• Degree calibre with relevant in-depth knowledge of the subject matter OR
• Relevant experience of the subject matter

• Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB etc)

Employer details

Employer name

NHS Business Services Authority

Address

Stella House

Goldcrest way, Newburn Riverside

Newcastle Upon Tyne

NE15 8NY

Employer's website

https://careers.nhsbsa.nhs.uk/