Director of DDaT Delivery, Consultancy, Governance & Strategy

Job description

Job responsibilities

Please refer to the attached job description and person specification for the full description for this role.

Job summary:1. This role will provide strategic, technical and professional expertise to deliver a complex Digital, Data and Technology (DDaT) agenda, maximising the use of resources within your remit, setting and achieving key performance indicators and break-even budgets, and maximising outcomes through productive sustainable delivery. You are responsible for corporate DDaT strategies and corresponding policies and procedures that drive value and efficiency through use of NHSBSAs supply chain and estate. Alongside this you will identify and successfully implement significant efficiencies across the directorates remit, communicate and embed significant transformational policy and process changes and look to continuously improve service provision, performance and customer experience.

2. As a member of the NHSBSA DDaT Senior Management Team you will strive to maintain world class levels of staff engagement across the Directorate. Leading a large, diverse workforce, you will lead, inspire and develop colleagues across a range of disciplines in continuous improvement utilising user centric design methodologies, in addition to building and maintaining effective trusted relationships with external clients and key stakeholders.

3. As NHSBSAs Director responsible for its DDaT professions In Governance, Consultancy and Strategy, you will develop and maintain strategies and plans to drive professional excellence including compliance with government professional standards. In this role you will maintain effective relationships and influencing skills and will be responsible for leading and operationally managing the development, implementation, and improvement of your business area, including overall responsibility for service delivery, and relationship management of external partners specifically around complex and challenging contractual performance but also in working within the NHSBSA Partnership Key Principles relating to business, culture, and values. You will promote a high-performance culture across DDaT, also leading on designated Directorate and organisational wide developments which cut across both organisation and service boundaries aligned to the overall NHSBSA Strategy which the post holder will contribute to and help shape.

4. With a forward thinking, commercially minded and collaborative approach, you will lead on maximising and optimising the performance of all services, within your portfolio, define and deliver an ambitious strategy, and accountable for establishing and maintaining appropriate financial and commercial governance and controls. Youll be required to act autonomously, making significant decisions to ensure excellence is achieved and maintained.

In this role, you are accountable for

Strategic Leadership

• Shared accountability for supporting the overall organisation to achieve its vision and contribute to the development of the organisations strategic and annual business plans, leading and driving operational performance improvement across NHSBSA Services to deliver high-quality, cost-effective services.
• Providing strategic leadership to a department of DDaT professionals who provide Consultancy, Governance and Strategic leadership to enable the delivery of the NHSBSA strategy and business plan through development and implementation of your areas Strategy and associated plans, whilst supporting the Executive Director/Chief Officer in the development of vision and strategic direction.
• Responsibility for major policy interpretation, implementation and policy or service development, which impacts across the organisation.
• Ensure that the platforms and processes utilised for service delivery are fit for purpose and work with suppliers to ensure that new system requirements continue to be delivered to the appropriate standard.

Digital, Data and Technology Leadership

• This role will ensure strategic alignment of service delivery, workforce planning and operational excellence and ensure a culture of financial discipline, value for money and optimising resourcing is embedded. Youll champion efficiency, continuous improvement and customer centric innovation to enhance service impact and oversee governance, risk, and compliance with a strategic and ethical lens, balancing ambition with responsibility.
• Define and implement governance frameworks that align with NHS and UK Government standards. The postholder will work to ensure that the directorate has good and robust controls in place which ensure delivery of its functions, through the Head of DDaT Governance and their team the postholder will put in place the policies and processes which ensure that the directorates strategic deliverables are on track, we are meeting the needs of our customers and that we are actively identifying and monitoring risks to the directorates outcomes.
• Oversee service delivery governance, ensuring alignment with organisational strategy and stakeholder needs. The postholder will regularly review that the both their teams and independently the wider DDaT directorate are meeting the needs of its stakeholders internally and externally, this will be through both stakeholder engagement and also the monitoring of KPIs against the directorates objectives.
• Lead IT service management following ITIL best practices, driving service improvements across the organisation. The role will be responsible for the organisation IT Service Management Team ensuring that the organisation is following ITIL practices for service management, operating an IT service Management framework which follows product Lifecyle management and also incident management, resolution and post incident review and improvement management.

Decision-Making & Continuous Improvement

• This role embeds data led thinking of all levels, ensuring evidence-based decision making to drive organisation success. Youll use analytics and storytelling to influence strategy, improve services and enhance customer outcomes. You ensure a focus on measurable impact holding self and others accountable for performance and delivery
• Primary accountability for the successful delivery of required performance levels within the Directorate, including establishing and maintaining appropriate governance, scorecards and ensuring business readiness for change, alongside supporting the overall NHSBSA and wider NHS strategies
• Continuously develop and drive service insight and other complex data to evaluate current operating model to determine changes needed within the service area whilst inspiring horizon scan for future opportunities, threats and service improvements. Leading on major strategic projects, in conjunction with other Directors and Executive Leadership Team, acting as SRO for programmes and projects undertaken where appropriate.

Transformation, Innovation & Stakeholder Influence

• Lead large scale change, and transformation with vision, adaptability and strategic foresight. You will foster a culture of curiosity, challenge and continuous improvement to drive sustainable innovation, building and leveraging influential relationships, managing complex stakeholder landscapes with political acumen. This role will align internal and external partners to advance NHSBSA mission, securing commitment to shared goals.

Leadership level responsibilities and accountabilities:

• Be a champion for equality and diversity for the organisation, actively working to create and maintain an environment that is diverse and inclusive for all.
• Drawing from experience, expertise and networks across industries, to ensure that the organisation benefits from relevant innovations, and remains future proof, and aligned to moving technology and best practice, and keep this at the forefront of all strategic plans.

Person Specification

Experience

• Leading similar DDaT functions and services
• Managing a highly complex budget

• Previous experience working at similar level in a relevant role within Public Sector

Qualifications

• Degree level in a relevant subject area (such as Computer Science, Leadership, Programme and Project Management) or equivalent experience, with an additional business qualification (e.g. MBA)
• IT service Management (such as ITIL)

• Masters degree in relevant subject area
• Programme and Project Management (such as Prince2, MSP, Agile, SAFE)

Personal Qualities, Knowledge and Skills

• Champions the strategic importance of people, talent management, development and wellbeing through setting and maintaining direction, clear requirements and performance standards, building a culture of diversity and inclusion and continuous learning and improvement
• Uses enterprise-wide thinking to break down silos, fostering collaboration and accountability at all levels.
• Seeing the big picture to steer day-day delivery focusing on risk and optimising outcomes for organisation, customers and taxpayer
• Senior leadership of significant changes in the use and management of the workplace and relevant compliance

• Coaching and mentoring at leadership level

Experience

• Managing change and being a catalyst and leader in a changing environment, harnessing others to embrace transformation
• Working in a matrix management environment for the delivery of services, bringing together teams of varying disciplines and from outside of own area of management to deliver
• Strategic leadership experience in designing and implementing organisational scale government frameworks in a DDaT environment

Qualifications

• Significant in-depth relevant senior leadership experience

Personal Qualities, Knowledge and Skills

• An engaging leader who inspires through providing meaningful direction empowering their team to delivery focus on customer experience and service outcomes
• Effective relationships enabling collaborative delivery of shared accountabilities working with and through partners and peers
• Champions the strategic importance of people, talent management, development and wellbeing through setting and maintaining direction, clear requirements and performance standards, building a culture of diversity and inclusion and continuous learning and improvement
• Excellent communication and engagement skills, ability to articulate complex situations clearly in order to influence and inform decisions
• Ability to manage multiple conflicting pressures and priorities ensuring continued focus on important longer term plans as well as delivering current and urgent business

• Project planning and management techniques/in depth knowledge and experience of managing projects
• Political awareness and awareness of broader aspects which may impact on the area of expertise
• Capable of and experience of working outside normal professional and own comfort boundaries

Experience

• Motivating, enabling and empowering teams to deliver

• Policy development and implementation

Employer details

Employer name

NHS Business Services Authority

Address

Stella House, Goldcrest Way

Newcastle Upon Tyne

NE15 8NY

Employer's website

https://careers.nhsbsa.nhs.uk/