M365 Infrastructure Team Lead

Job description

Job responsibilities

In this role, you are accountable for: 1. Lead the administration and governance of the Microsoft 365 tenant, including service health monitoring, and reporting.2. Manage and secure Microsoft Entra ID, including user identity and access management, conditional access policies, and privileged identity management that relate to the Microsoft365 Ecosystem3. Administer and oversee the configuration and maintenance of Exchange Online, including mail flow, anti-spam/anti-malware policies, and transport rules.4. Administer and oversee the SharePoint Online and OneDrive environments, managing site collections, storage, and sharing policies.5. Administer and oversee the Microsoft Teams environment, including policies for meetings, messaging, and guest access.6. Implement and manage security and compliance solutions using Microsoft Defender for Office 365 and Microsoft Purview, including data loss prevention (DLP), eDiscovery, and information protection and retention.7. Translate business requirements for modern solutions into technical deliverables within the Microsoft 365 platform.8. Ensure all Microsoft 365 services operate securely, maintaining the confidentiality, integrity, and availability of business systems.Staff Management 9. Lead and support relevant recruitment and selection in line with organisational process.10. Lead, mentor, and develop a team of Microsoft 365 Platform Engineers in addition to supporting team members, and apprentices to enable the on-going development and growth of skills within the team.11. Co-ordinates and allocates work to other team members in line with agreed delivery of service.12. Conducting meaningful Great Grow conversations, identifying and meeting development needs, implementing, monitoring, evaluating and reporting on the impact and success of implemented training plans.Knowledge Management 13. Research of the marketplace and consistent awareness of industry trends and innovation using information of inform the DDaT strategy of the NHSBSA and as input to design activities.14. Maintains technical, system and business knowledge to ensure a sufficient level of business-critical information is available to the organisation. Continue to develop technical and service management skills as technology and guidance changes and communicates any change in policy requirements, information, and fata quality requirements to enable the development of solutions to support the business.15. To work with the NHSBSA colleagues and third-party delivery partners and providers to ensure that DDaT standards, governance and processes are in place for producing and maintaining up to date, comprehensive, comprehensible documentation which will include IT service blueprints for all systems and services. Relationship Management 16. Identify opportunities, engaging and fostering relationships and partnership working within the organisation, and with third parties, to identify and deliver value to the organisation.17. Establish and maintains communication with individuals and groups about difficult or highly complex matters overcoming any problems in communication. Communicates effectively at all levels to both technical and non-technical audiences, verbally and in writing taking account of confidentiality and sensitivity constraints where appropriate. Ensures good and effective communication channels are in place with all internal and external stakeholders.18. Brings together technical specialists from different teams across in-house delivery and party suppliers to ensure joined up approach to both operational service delivery and to roadmap, improvement planning with technical knowledge to convene and lead both service improvement and innovation workshops and major problem management activities.19. Require to build working relationships, maintain communication and resolve complex issues with external suppliers and business leads relating to service delivery to ensure Incidents, Problems and Change Requests are resolved. Work is delivered against agreed quality criteria and monitor to ensure within agreed budget & timescales.20. Work with organisations external to the NHSBSA (e.g the DHSC and GDS) when necessary to assist in clarifying their needs and requirements and be capable of devising options for DDaT solutions, along with full assessment and cost estimation.21. Act as the primary point of contact for all Microsoft 365 related matters, building strong relationships with business stakeholders, third party suppliers, and other DDaT teams.22. Communicate effectively with both technical and non-technical audiences about Microsoft 365 services, changes, and incidents. Information Management 23. Handles sensitive commercial & financial information, ensuring that the DDAT solution architectural designs adhere to relevant legislation and standards including for example, Information Security, NHS Confidentiality and Data Protection legislation.24. Implement, monitor and report on a number of areas including agreed service levels, KPIs and standards with technical operations.25. Monitor, report, present or escalate issues as appropriate to the Infrastructure Service Manager. Delivery Management 26. Operate as an SME and point of authority across the full scope of ICT operations, making credible, pragmatic and practical decisions and communicate with sensitivity and diplomacy to ensure the right technical direction is followed and to guide the business to make the best use of its existing ICT where appropriate and to make recommendation about what other ICT assets needs to invest in.27. To demonstrate creativity and innovation in applying Infrastructure solutions and services to develop and improve services and quality for the benefit of the organisation and / or the end user of technology services. This includes devising and managing initiatives to enable exploitation of digital services, capacity, performance, and system availability improvements that ensure business targets are met or exceed, and legacy services decommissioned, whilst ensuring data security and controlled access to data.28. Provide specialist input and participation in the evaluation, benchmarking, specification and procurement of hardware, software and services, including the effective use of open-source products. In addition to the above accountabilities, as post holder you are expected to: 1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.Working relationships

Responsible to: Infrastructure support Manager

Responsible for: Infrastructure support Manager

Key relationships and connections: 1. Digital Data and Technology colleagues2. Programme and Project Managers3. Project teams4. Business Solutions and Service Operations colleagues5. Third party suppliers6. Internal and external stakeholders

Person Specification

Personal Qualities, Knowledge and Skills

• Proven experience in developing and implementing and supporting a range of ICT solutions and design strategies in a multi supplier environment.
• Recent and demonstrable Team and Line Management experience
• Proven ability to undertake detailed analysis of technical designs and provide the business with technical assurance of supplier designs and proposals
• Substantial knowledge and experience in supporting a wide range of ICT Services including global administration of a large scale enterprise level M365 tenant.
• Engaging and building relationships with a range of stakeholders to support delivery of business outcomes
• Significant experience in supporting and troubleshooting complex M365 solutions
• Demonstratable experience with Microsoft Intune for mobile device and application management
• Strong knowledge of Microsoft security and compliance tools such as Defender for Office 365 and Purview
• Experience in using PowerShell and Microsoft Graph API for M365 administration.

• Experience in implementing and supporting ISO27001 Security management standard.
• Intermediate ITIL Service Management knowledge and Experience
• Knowledge and experience in telecoms, data networks and server infrastructure systems.

Experience

• Recent and demonstrable experience of leading a team of technical specialists responsible for Microsoft 365 administration.
• Team and Line Management, including staff development
• Knowledge and experience of network/firewall technologies
• Knowledge and experience of SAN and NAS storage administration.

• HMG Government Standards
• Transition of legacy services into digital cloud-based solutions
• Microsoft Server Clustering Experience
• Knowledge and experience of SAN and NAS storage administration.

Qualifications

• Degree level qualification or equivalent experience in managing and developing complex ICT systems including M365
• Certifications such as "Microsoft 365 Certified: Administrator Expert" (MS-102) or equivalent
• Microsoft Certified: Identity and Access Administrator Associate (SC-300) or equivalent OR
• Significant demonstrable experience over a number of years in at least three of the following: oNetwork Service/system Architecture oManagement of a significant ICT implementation

• Experience of working in an agile environment and experience with agile methodologies
• Post Graduate Qualification
• Cisco Certified Network Professional
• Microsoft Certified Professional
• ITIL Foundation
• Prince 2 Foundation

Employer details

Employer name

NHS Business Services Authority

Address

Stella House

Goldcrest Way

Newcastle upon Tyne

NE158NY

United Kingdom

Employer's website

https://careers.nhsbsa.nhs.uk/