Project Support Officer
Job summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS.
Our Project Support Officer will support the delivery of an organisational change programme. If you are someone who loves taking on new challenges, bringing structure to complex projects and assuring appropriate governance through change then this could be the role for you!
You would join a dynamic and enthusiastic team who are committed to transformation and change, and the role will work across multiple diverse functions. You will be supporting a real culture shift towards the exploitation of technology and automation.
It's an exciting time to join the NHSCFA with opportunities to shape its new structure and look at the way we deliver our services from the ground up.
If you enthusiastic, driven and passionate about enabling change then we'd love to hear from you!
Interviews will be held in person at one of our offices w/c 18th May 2026
Potential applicants can contact Nicola Burton, Associate Director - Technology, Transformation & Corporate Support , nicola.burton@ nhscfa.gov.uk for an informal chat if you have any questions regarding the role.
Our vacancies are popular and we may close this vacancy earlyshould we receive a significant number of applications.
Main duties of the job
- Interpreting complex facts analysing and be accountable for producing reports and options for consideration by senior leaders and stakeholders.
- Visually showing process and impact of change proposed of which some areas may be contentious or sensitive.
- Demonstrate the impact of proposed interventions as a result of activity undertaken
- Leading on highly complex analyses requiring accuracy, attention to detail and frequent, prolonged periods of concentration.
- Accountable for communicating performance and project matters accurately using a wide range of engagement tools, to influence improvements nationally and meet strategic aims and objectives.
- Addressing areas requiring business improvement or specific business analysis. Planning interdependent interventions, facilitating fact finding workshops using developed intrapersonal and communications skills to address and explore business improvement opportunities. Using persuasion, negotiation and training get the required insight to support and develop solutions, decision making and recommendation development that will lead to business change and transformation.
- Support and develop reporting of NHSCFA's performance cycle using VERTO that contributes to the strategic and financial targets.
About us
We have offices in Coventry, Newcastle and London and offer flexible, hybrid, and home-based working. Working in the London area will attract High-Cost Area Supplement. NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. We encourage applications from individuals interested in a secondment opportunity. If you are applying on this basis, please ensure you have obtained agreement in principle from your current employer. When you apply , you will be redirected to our recruitment system TRAC. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
To comply with the HM Government Functional Standard GovS 007, and specifically the Personnel Security Standards, individuals employed by NHS Counter Fraud Authority will be required to undergo Baseline Personnel Security Standards checks.
Job description
Job responsibilities
- Establishing deadlines and provide on-going communication of progress, risks and solutions following detailed research and development to the programme leads to keep relevant workstreams on track.
- Providing reports and documentation suitable for managers and senior managers throughout the organisation including external organisations that may contain sensitive or highly contentious information.
- Where required deliver appropriate training and development across the organisation in relation to the implementation of solutions and process challenge.
- Train and support the project officers as required to meet the strategic aims and objectives of the business
- Reporting via the project management system VERTO and governance arrangements
- Actively contributes to the development of others to create a community to challenge inefficient process or practices.
- Work on own initiative to develop options in implementing policy changes and proposing changes nationally.
- Manage and support the project officers to achieve their aims objectives and contribution to the organisations and stakeholder requirements.
Person Specification
PSpec
- Significant experience in a project management or business analysis role with the ability to apply logical thinking and use a wide range of advanced business analysis tools and techniques to gather and analyse information and data in a highly complex multi stakeholder environment, where robust analysis is key to understanding business options
- Experience of challenging highly complex highly sensitive or contentious information from business sources, using a wide range of advanced analysis tools and techniques to gather and analyse national information and data in a highly complex multi stakeholder environment, where robust analysis is key to understanding business options and influence change management to support and achieve strategic aims and objectives on behalf of the NHS.
- Assessing the impact of change on business systems and processes, formulating options, assessing feasibility, making recommendations that may be contentious, presenting, influencing and being accountable for communicating / presenting findings to a variety of senior stakeholders internally and externally.
- Degree or significant demonstrable relevant experience in project and or stakeholder environment.
- Knowledge of reporting performance, risks, and experience of developing monitoring tools/frameworks and solutions
- Practical knowledge of business tools that support a performance, programmes/projects, or analytical function that enable business improvement, identifying and influencing solutions.
- Knowledge of the day to day operation and updating of key objectives and metrics within a national project environment.
- Experience of analysing relevant data and presenting findings Experience of using a project management system such as Verto Experience of supporting projects and programmes of work to achieve business improvement. Previous work in NHS or large corporate environment Demonstrable experience of working to increase value and maximise efficiency. Experience of supporting improvement programmes of work
- Business analysis qualification (Project/Improvement qualification/Lean/Six Sigma/Lean Six Sigma/Prince2)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Counter Fraud Authority
Address
NHSCFA, Citygate, Gallowgate,
Newcastle upon Tyne.
NE1 4WH
Employer's website
https://cfa.nhs.uk/