DCCR Programme Manager
Job summary
The Integrated Care System (ICS) has a highly ambitious digital strategy to enable and drive clinical and operational transformation that will improve the experiences of care and the outcomes of care, whilst improving the productivity and efficiency of the services offered to the public. Within the ICS Digital Team, we are leading this collaborative effort across Devon and this role is key to the success of our shared Devon Digital Strategy.
The initial focus for this role will be as the Programme Manager for the Devon and Cornwall Care Record. This role will require an in-depth knowledge of shared care records, the technology and standards that make them operate, information governance requirements, procurement, contract management and working with digital support services. The postholder must have excellent communication and leadership skills to operate across multiple stakeholders, conduct supplier engagement and to lead technical technology development meetings.
As part of this role, there will be a requirement to work in a matrix and flexible way across multiple areas/teams to support business needs. The objectives of the role will be regularly reviewed to align to organisational priorities.
Main duties of the job
- Participate in/lead procurement activity in the Digital sphere (hardware, software, and services) ensuring the health system obtains value for money.
- Work with clinicians and health care professionals to make best use of new technologies to deliver sustainable business change that improves patient experience and outcomes.
- To ensure programmes are fully and formally evaluated and where appropriate that the ICS' strategic direction is influenced by the results.
- Be responsible for the documentation of risks, issues and lessons learned, and where appropriate facilitate lessons learned workshops with stakeholders.
- To establish and manage programme boards, ensuring the chair and other members are briefed to ensure the desired challenge, decision or outcome is achieved at board meetings.
- To produce written reports and business cases for the programme boards/ICB Boards.
- The design, coordination and facilitation of, and participation in, workshops and short-term working groups.
- Develop and implement a variety of strategies to deal with resistance to change and motivate stakeholders at all levels including making formal presentations to large groups of staff across the ICS where there may be significant resistance to change and barriers to understanding.
- Liaison with NHSE to ensure that ICS programmes align with national strategy and that opportunities for central funding are pursued.
About us
NHS Devon ICB and NHS Cornwall and Isles of Scilly ICB are working together through a period of organisational change following the formation of a clustered Integrated Care Board (ICB). Together, we serve diverse communities across the South West and are committed to improving health outcomes, reducing inequalities, and delivering high-quality, sustainable healthcare services. Working closely with NHS providers, local authorities, voluntary sector partners and local communities, we strive to strengthen integrated working and support the delivery of person-centred care across Devon, Cornwall and the Isles of Scilly.
Eligibility to Work in the UK
NHS Devon does not currently hold a sponsorship licence to support visa applications and has successfully met its recruitment needs without visa sponsorship. Therefore, we can only consider applications from candidates who already have the legal right to work in the UK at the time of application. We are committed to fostering an inclusive and diverse workforce and welcome applications from all qualified individuals who meet this requirement.
Where the post is a temporary position, there may be the opportunity for it to become permanent. All posts may be considered as development opportunities where applicants do not fully meet the essential criteria at the time of appointment but could reasonably achieve them within an agreed timeframe. Please note that vacancies may close early if a high volume of applications is received.
Job description
Job responsibilities
Please see the attached Job description and person specification for full details of the role and responsibilities.
Person Specification
Qualifications
- Educated to masters' level or equivalent level of experience of working at a senior level in specialist area.
- Project & programme management and change management qualifications (e.g. Prince2, MSP, Agile, APMP)
- Service Improvement qualifications (e.g. LEAN, Flow, SixSigma, DMAIC, Theory of Constraints)
Experience
- Advanced practical and theoretical knowledge of a wide range of project areas acquired through project management knowledge or experience to master's level or equivalent
- Demonstrable experience of working with clinicians, and operational staff groups, securing early and consistent engagement
- Demonstrable experience and knowledge of relevant business change techniques such as business process re-engineering, capacity and demand analysis, benefits identification, and modelling
- Knowledge of project & programme management methodologies and reporting
- Knowledge of service improvement tools and techniques including process mapping and business analysis, financial and data analysis, process and pathway redesign, and defining and measuring improvements
- An understanding of the relationship between NHS organisations and wider system, regional and national organisations
- Ability to oversee and be responsible for a budget for a department and/or service
- Significant experience of successfully operating in a politically sensitive environment.
- Significant experience of co-ordinating projects in complex and challenging environments.
- Experience of managing risks and reporting
- Experience of developing briefing papers and correspondence at SLT or chief officer level
- Experience of monitoring budgets and business planning processes
- Evidence of continued professional development
- Experience of working in the NHS with demonstrable programme and project management experience leading change / service improvement with measurable outcomes
Skills
- Must be able to provide and receive complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Negotiate on difficult and controversial issues including performance and change
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required, to aid decision making
- Skilled communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Evidence of success in efficient and effective project and programme management
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence where there may be barriers to understanding
- Skills for nurturing key relationships and maintaining networks
- Experience of identifying and interpreting National policy
- Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve improved performance(advising on policy implementation, where applicable)
- Problem solving skills and ability to respond to sudden unexpected demands
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Strategic thinking - ability to anticipate and resolve problems before they arise
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Numerate and able to understand complex issues combined with deep analytical skills
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Comprehensive experience of project principles techniques and managing successful projects
- Must be able to prioritise own work effectively and be able to direct activities of others
- Experience of managing and motivating a team and reviewing performance of the individuals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Devon Integrated Care Board
Address
Aperture House
Pynes Hill, Rydon Lane
Exeter
EX2 5AZ
United Kingdom
Employer's website
https://onedevon.org.uk/