Microsoft 365/NHS.net Connect Senior Lead

Job summary

This role provides an opportunity to help define the clusters strategic direction regarding Microsoft 365 and the NHS.net connect central tenant. As we merge Bath and North East Somerset ICB, Dorset ICB and Somerset ICB into a single organisation, you will have the chance to ensure that core business platforms are aligned to make the transition as smooth as possible.

You will engage with senior stakeholders to understand their requirements for collaboration, automation and emerging AI technologies within the Microsoft cloud environment and lead a small team to manage and embed these technologies within the new organisation and across Primary care in the region.

You will be keen to lead change and ensure that these technologies are aligned to NHS best practice, GDPR, NHS data Security and Protection toolkit and other relevant standards. Success in this role will deliver a more productive workforce across both the ICB and Primary care estates with staff not only having the right tools in place but the knowledge of how to use them to deliver efficient healthcare services.

Main duties of the job

This is a strategic leadership role responsible for shaping and delivering the Microsoft 365 and NHS.net Connect platforms across the ICB and primary care. Working closely with senior leaders, NHS England, technical partners and healthcare organisations, the postholder will drive digital transformation, ensuring modern collaboration, communication and productivity tools are deployed securely, effectively and in line with national NHS strategy. The role will champion innovation, including automation and AI, while influencing future platform development and helping organisations maximise the value of their digital investments. Leading a team of Microsoft 365 specialists, the postholder will oversee service delivery, governance, licensing, supplier relationships and major transformation programmes. They will be responsible for modernising ways of working through the adoption of cloud technologies, digital processes and integrated collaboration solutions, while maintaining high standards of security, compliance and operational performance. The role combines strategic planning, stakeholder engagement and technical leadership to deliver measurable benefits for staff, patients and partner organisations across the health and care system.

About us

Part of the Cluster Integrated Care System, with a formal merger planned for April 2027

Under the Model ICB Blueprint and the 10 Year Health Plan, ICBs will adopt a more strategic commissioning role, focusing on population needs, reducing inequalities, and delivering the three shifts as defined in the 10-year health plan, all while operating within strict financial limits.

The new organisation will operate on a larger scale with a revised vision and purpose, managing a commissioning budget of around £8 billion. Our role as a strategic commissioner is to transform our local NHS through exceptional commissioning and build an innovative health system fit for the 21st century that truly meets our communities needs. Informed by high quality data and insights, we will radically re-imagine how we operate, making sure that every pound in our system delivers the best possible value for everyone we serve.

We will encourage and support our people to grow and develop new skills and embrace new agile ways of working. Everyone is encouraged to contribute ideas, seek feedback, and take part in creating a listening and learning culture where insight leads to improvement.

We will work as a team of teams, collaborating across services and professions to deliver the best outcomes for our communities. You will be encouraged, and expected to model inclusive behaviours, valuing diverse perspectives and helping to create a workplace where everyone feels respected, supported, and able to thrive.

Job description

Job responsibilities

An experienced Technical Architect with the primary responsibility to lead the Microsoft 365 and nhs.net connect Transformation across the ICB, Primary Care and wider healthcare system.

You will be required to define the local tactical and strategic Microsoft 365 & NHS.net connect roadmap and support the subsequent implementation and continued evolution of the solutions within the programme.

You MUST have a background in delivering Microsoft 365 migration and transformation projects (including SharePoint, Teams, OneDrive, Power Automate & Purview).

Managing a small team of Specialists with responsibilities for the implementation and support of the M365 programme hosted on the NHS central tenancy (nhs.net connect).

This role is instrumental in modernising digital within the ICB and Primary care, increasing efficiency and ensure we maximise the benefit from central NHS investment in the NHS.net Connect platform.

Person Specification

Experience

Essential

Expert knowledge and experience M365 NHS.net Connect/Coreview awareness and willingness to learn
Significant experience managing an effective team
Providing a customer service function
Writing business cases and reports
Proven experience of working with Service Level Agreements
Evidence of communicating technical issues to non-technical service users
Creation of documentation processes and User guides creation
Training and mentoring of staff including creating development plans
Managing a budget including ensuring the most efficient use of technology within budget constraints
Previous experience managing difficult situations such as capability management, HR processes and employee termination
Working knowledge of Information Governance Principles Customer Services Desktop operating systems and applications Desktop/office applications
Vulnerability management - defender XDR (MDE, MDI etc)
Microsoft AI and agents
Power BI
NHS Information Governance
Data Protection and Caldicott Principles
Understanding of the Primary Care environment and practices developing IT needs
Awareness and working knowledge of the NHS England GP IT Operating Model
Self-motivated
Demonstrates honesty and integrity and promotes organisational values
Embrace change, viewing it as an opportunity to learn and develop
Ability to prepare and produce concise yet insightful communications for dissemination to stakeholders
Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
Numerate and able to understand complex technical issues combined with deep analytical skills
Ability to analyse a range of complex technical issues and propose interim/permanent resolution as appropriate
Use of Service Desk Tools and Technologies
Able to make pragmatic strategic and operational decisions based on the analysis and interpretation of complex information
Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Experience of setting up and implementing complex processes and procedures
Able to manage a team, suppliers and contractors management/ownership of risks and issues
Be able to work well under pressure and maintain focus in a busy and continually interrupted environment
Flexible approach to work and requirement to participate in the out of hours on call rota
Awareness of security and acting to minimise risk of theft and data loss
Regular use of VDU equipment

Qualifications

Essential

Knowledge of a range of IM&T areas acquired through qualification to Master Degree or equivalent level, or relevant experience
Industry standard IT qualification e.g. Microsoft, Cisco, ITIL or equivalent knowledge gained through experience
Significant experience of successfully operating in a politically sensitive environment
Evidence of continued professional development
Successfully handling highly complex IT operational issues
Experience in delivering technical projects and programmes that have a high degree of
interdependency
Demonstrates skills enabling ability to clearly identify opportunities for efficiencies leading to cost savings

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

NHS Dorset

Address

NHS Dorset Integrated Care Board

NHS Dorset - County Hall

Colliton Park

Dorchester

Dorset

DT1 1XJ

United Kingdom

Employer's website

https://nhsdorset.nhs.uk/

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