Business Support Officer
Job summary
We are recruiting for a Business Support Officer to working within our Cyber Operations function.
Cyber Operations sits within NHS England's Transformation Directorate. Cyber Operations purpose is to support safe care and build public trust by building NHS England's cyber resilience and enabling the wider health system to be cyber resilient.
You will join the Cyber Delivery Unit (CDU) sub-team within Cyber Operations. The CDU support team provides business support to the four functional teams with recruitment; resourcing; financial & budgetary management; business planning; compliance; data quality and Executive PA Support.
Main duties of the job
As a Business Support Officer within the CDU you will be responsible for :-
- Mailbox management via Service Now, including triaging all requests as per the agreed process, triage matrix and assigning appropriately.
- Creating management information and reports.
- Supporting budgeting, forecasting and tracking spend of activities; ensuring that appropriate justification exists, and that authorisation has been granted.
- Tracking business cases, raising purchase orders and ensuring invoices are paid on time.
- Supporting recruitment activities, liaise with other functions to support requirements.
- Acting as a key member of the team to support effective communication and stakeholder management both internally and externally.
- Providing Business Management Support to Directors and Associate directors including diary and mailbox management.
- Ad-hoc business support across cyber operations and to functional teams as required.
About us
NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.
In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.
If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more information about the role and responsibilities. Please ensure your supporting statement includes demonstratable evidence and specific examples on how you meet the criteria for each of the key skills specified. This will be used in both the shortlisting and interview processes
Important: Please be aware there are residency requirements you need to meet:
All NHS England Cyber Security personnel must hold Security Clearance level as a minimum. To meet National Security Vetting requirements, SC clearances require 5 years continuous UK residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered.Please make sure you meet these requirements before applying for this role. You dont need to have SC already, however, failure to achieve the requirements for SC after offer will result in the job offer being withdrawn. For further advice please check https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Please note that the reason for the fixed term of this contract ismaternity leave cover.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Person Specification
Skills & Experience
- Act as a contact point for teams, dealing with and responding effectively to complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
- Experience of supporting the management of activities, gathering information, updating documentation and undertaking enquiries as necessary.
- Work closely with other team members to improve current practices and processes to achieve best possible outcomes.
Knowledge
- Supply relevant information required for effective financial management. Support the Head of Department and teams by raising purchase orders and checking invoices for payment.
- Communicate information and issues, including briefings and reports to managers and project leads as appropriate.
Qualifications
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area such as senior administration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS England
Address
Wellington Place, Leeds / Wellington House, London
Leeds / London
LS1 4AP
Employer's website
https://www.england.nhs.uk/about/working-for/